topic Re: Frequent Loss of Internet Connection & Automatic Wi-fi Optimisation (Please Switch Off) in Broadband

Frequent Loss of Internet Connection & Automatic Wi-fi Optimisation (Please Switch Off)

TTFibreuser — Thu, 28 Sep 2023 11:55:39 GMT

For the last week we've been suffering frequent disconnections from the internet (tho' the wi-fi remains on, with devices connected). This was confirmed using the Fast5364 hub dashboard.

I've run all the diagnostic tests (which showed no problems) and even did a full reset because it was so bad. I'm not sure if the original problem is still occurring, but the reset has re-introduced automatic wi-fi optimisation on my hub, which is causing daily havoc when it changes from my chosen channel settings (mostly on the 2.4GHz).

Could you please switch OFF the automatic wi-fi optimisation for my router?

Thanks, in advance.

Re: Frequent Loss of Internet Connection & Automatic Wi-fi Optimisation (Please Switch Off)

Debbie-TalkTalk — Thu, 28 Sep 2023 12:01:19 GMT

Hi TTFibreuser

I'm really sorry to hear this.

I've switched the WIFI optimisation off as requested.

Are wired connections also dropping?

Re: Frequent Loss of Internet Connection & Automatic Wi-fi Optimisation (Please Switch Off)

Debbie-TalkTalk — Mon, 02 Oct 2023 06:53:17 GMT

Hi TTFibreuser

How's the connection been since your last post?