topic Re: Can not get in contact with TalkTalk in Broadband

Can not get in contact with TalkTalk

Timo12345 — Mon, 02 Oct 2023 11:26:01 GMT

Hello,

I can't call you because your bot always disconnects after some time.
I am also not able to use your live chat, don't ask me why.
I am not a customer.
My name is Timo.
I am a new student and new tenant in ****.
The tenant who lived here before had TalkTalk Wifi.
I don't need that.
So I want to cancel the contract or rather I don't want her contract or her wifi.
I will not pay for her wifi.
Please confirm and tell me an email I can get in touch with you.

Thank you very much

Timo

Re: Can not get in contact with TalkTalk

Arne-TalkTalk — Mon, 02 Oct 2023 11:43:36 GMT

Hi Timo12345

The named account holder has to contact us.

Is that possible?

Re: Can not get in contact with TalkTalk

Gliwmaeden2 — Mon, 02 Oct 2023 12:43:07 GMT

@Arne-TalkTalk, can @Timo12345 simply put in an order with another supplier which would alert the former tenant?

Might simply be an oversight by the account holder.

@Timo12345, while it is in the previous tenant's name, you cannot be paying their bills.

Re: Can not get in contact with TalkTalk

Arne-TalkTalk — Mon, 02 Oct 2023 13:02:04 GMT

Yes the new tenant can make a new order for a new line.