topic Re: Sagemcom FAST5364 dropping wifi in Broadband

Sagemcom FAST5364 dropping wifi

prt23 — Thu, 28 Sep 2023 14:21:29 GMT

Our router a Sagemcom FAST5364 worked fine when we first got it. For the last 2 or 3 months we have had problems with it dropping connections within the WIFI network. I use Chromecast over the network but it often cannot find devices which it should be able to find. Often we need to reboot the modem before laptops can find the WIFI printer. Firmware version SG4K100174.

Re: Sagemcom FAST5364 dropping wifi

Chris-TalkTalk — Thu, 28 Sep 2023 14:35:36 GMT

Hi prt23,

Could you try resetting the router to factory default settings - Restore your router to factory settings - TalkTalk Help & Support

Chris

Re: Sagemcom FAST5364 dropping wifi

prt23 — Thu, 28 Sep 2023 17:00:31 GMT

Will try this. Thanks.

Re: Sagemcom FAST5364 dropping wifi

Debbie-TalkTalk — Fri, 29 Sep 2023 05:55:25 GMT

Hi prt23

Thank you. Please let us know how you get on.

Debbie

Re: Sagemcom FAST5364 dropping wifi

prt23 — Thu, 05 Oct 2023 08:49:11 GMT

Hi Debbie,

I did as you suggested, and reset the box to factory settings.

This has not made any improvement, the problem still exists.

Any other thoughts?

Paul

Re: Sagemcom FAST5364 dropping wifi

Debbie-TalkTalk — Thu, 05 Oct 2023 08:51:15 GMT

Hi Paul

I think we should send a replacement router for testing, would you like me to arrange this?

Re: Sagemcom FAST5364 dropping wifi

prt23 — Thu, 05 Oct 2023 09:16:52 GMT

Hi Debbie, I have been reading another thread which suggests you tuning off WIFI optimisation. Does that make any sense.

Other than that I would be happy to try another modem.

Paul

Re: Sagemcom FAST5364 dropping wifi

Debbie-TalkTalk — Thu, 05 Oct 2023 09:22:20 GMT

Hi Paul

Please can you add your name and TalkTalk landline number to your Community Profile. We can try switching the WIFI optimisation off first.

Thanks

Debbie

Re: Sagemcom FAST5364 dropping wifi

prt23 — Thu, 05 Oct 2023 09:51:55 GMT

Hi Debbie, have added my details. Thanks.

Re: Sagemcom FAST5364 dropping wifi

Chris-TalkTalk — Thu, 05 Oct 2023 10:05:06 GMT

Hi prt23,

I've disabled wifi optimisation as requested, this will allow you to manually set a wifi channel without wifi optimisation changing it

Chris

Re: Sagemcom FAST5364 dropping wifi

prt23 — Thu, 05 Oct 2023 12:50:09 GMT

Thanks. Will see how this goes.

Paul

Re: Sagemcom FAST5364 dropping wifi

Chris-TalkTalk — Thu, 05 Oct 2023 12:55:37 GMT

OK thanks 🙂

Re: Sagemcom FAST5364 dropping wifi

Debbie-TalkTalk — Mon, 09 Oct 2023 06:56:12 GMT

Hi Paul

How's the connection been since the WIFI optimisation was switched off?

Re: Sagemcom FAST5364 dropping wifi

prt23 — Mon, 09 Oct 2023 08:00:03 GMT

Hi Debbie,

I thought I would leave it a day or two to see how it performed over time.

It has been very stable with no dropouts whatsoever. I can only presume this has fixed the problem.

Thank you very much for your fast response and being so helpful.

Paul

Re: Sagemcom FAST5364 dropping wifi

Debbie-TalkTalk — Mon, 09 Oct 2023 08:06:38 GMT

Hi Paul

That's great news, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie