topic Re: WiFi hub not connecting in Broadband

WiFi hub not connecting

john08642 — Thu, 28 Sep 2023 17:45:04 GMT

Hello, my WiFi hub (2020 new) is stuck on flashing amber and won't connect. It used to do this just fine. How long should it take, it used to take only a few minutes.

Re: WiFi hub not connecting

fr8ys — Thu, 28 Sep 2023 18:13:24 GMT

Is your phone working? If not your line is down and probably affecting your internet.

If the phone is working, try a pin reset to the router by pressing a pin in the hole on the back.

If that does not work, post back for more help

You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: WiFi hub not connecting

Debbie-TalkTalk — Fri, 29 Sep 2023 05:54:06 GMT

Hi john08642

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: WiFi hub not connecting

john08642 — Fri, 29 Sep 2023 15:05:19 GMT

Hello, the phone line is working just fine. I've done a factory reset on the TalkTalk router and I'm still stuck on the flashing amber light and no broadband internet connection. Would you consider that a new router is needed? Thanks.

Re: WiFi hub not connecting

Char13 — Sat, 30 Sep 2023 11:36:46 GMT

Hi I am also having problems with the router. No broadband since Thursday morning. Router flashing orange. Have made a repair request to no avail. Debbie can you please help and advise? We spent all Thursday evening trying out all the suggested methods for fixing this problem. None worked so frustrating. Thanks.

Re: WiFi hub not connecting

Gliwmaeden2 — Sat, 30 Sep 2023 11:59:27 GMT

@john08642 and @Char13,

Staff will not be back on here before Monday.

@Char13, your issue needs to be addressed in a separate thread to avoid confusion in the replies.

Please return to the message board and click on start a topic to open your own thread.

Re: WiFi hub not connecting

Debbie-TalkTalk — Mon, 02 Oct 2023 05:58:17 GMT

Hi john08642

Sorry for the delay. Thanks for updating your Community Profile.

The line tests are not detecting any faults but I can see re connections on the line.

Would you like me to send a replacement router?

Debbie

Re: WiFi hub not connecting

john08642 — Mon, 02 Oct 2023 09:37:09 GMT

OK thanks please send a new router.

Re: WiFi hub not connecting

Debbie-TalkTalk — Mon, 02 Oct 2023 09:51:06 GMT

Hi john08642

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

Re: WiFi hub not connecting

Debbie-TalkTalk — Wed, 04 Oct 2023 08:34:02 GMT

Hi john08642

Have you received the router?

Re: WiFi hub not connecting

john08642 — Wed, 04 Oct 2023 15:33:00 GMT

Hello, I received the new router today but still can't connect with it. I am still stuck on blinking amber and no white light. There are some photos here showing how it is connected, and I can't see anything wrong unless there is something that I have missed. My gut feeling is that there is nothing wrong with the new router and probably nothing wrong with the old router either, but they will not connect to the internet. They should plug and play and give a white connected light within a few minutes . I have allowed a long time for a connection to occur. I'm now puzzled.

Re: WiFi hub not connecting

Debbie-TalkTalk — Thu, 05 Oct 2023 05:38:14 GMT

Hi john08642

Apologies for this.

The line is showing in sync and connected at the moment.

How's the connection been since your last post?

Re: WiFi hub not connecting

john08642 — Thu, 05 Oct 2023 10:58:51 GMT

Hello, at the moment I am not using the TalkTalk router, I am using an old TP-Link router instead (photo attached). This is working fine and connects within a few minutes. I've stopped using the TalkTalk router because it won't connect, although it has worked perfectly well in the past. The only thing that I can think of is how long it takes to get in sync, this should not take more than a few minutes. I have left it running for a long time and it still didn't connect.

Re: WiFi hub not connecting

Debbie-TalkTalk — Thu, 05 Oct 2023 11:03:21 GMT

Hi john08642

Do you still have the other TalkTalk router? Will this one not connect straight away either?

Re: WiFi hub not connecting

john08642 — Thu, 05 Oct 2023 11:06:28 GMT

The old and the new TalkTalk router will not connect, they are both stuck on the amber flashing light. They don't even get to flashing amber and white. This is a puzzle.

Re: WiFi hub not connecting

Debbie-TalkTalk — Thu, 05 Oct 2023 11:12:56 GMT

Hi john08642

Could you try connecting the TalkTalk router again and then try a pin hole reset for ten seconds?

Re: WiFi hub not connecting

john08642 — Sun, 08 Oct 2023 18:53:50 GMT

I've done a pin hole reset and the new router is still stuck on flashing amber. This is despite leaving it running for a long time. The TP Link router is working fine, see attached speed test result. I've more or less given up on this.

Re: WiFi hub not connecting

Chris-TalkTalk — Mon, 09 Oct 2023 06:51:43 GMT

Hi john08642,

did you use the cables supplied with the new TalkTalk router?

Chris

Re: WiFi hub not connecting

john08642 — Mon, 09 Oct 2023 10:47:31 GMT

Yes, it has all been used straight out of the box with the parts from the new router as shown here.

Re: WiFi hub not connecting

Debbie-TalkTalk — Mon, 09 Oct 2023 12:38:34 GMT

Hi john08642

Apologies for this.

I can try sending one more router to see if it's a fault with the routers you have received?