topic New router and VPN won’t connect in Broadband

New router and VPN won’t connect

Afphoenix — Thu, 05 Oct 2023 14:42:41 GMT

Hi I have received a new router from talk talk and the VPN for my work laptop won’t connect it I use my old router it is fine. Can someone please help. I have looked at other threads and it seems to it might need a firmware update.

Re: New router and VPN won’t connect

Gliwmaeden2 — Thu, 05 Oct 2023 19:50:24 GMT

Hi, @Afphoenix.

Staff will pick up your thread during the day. They are on here Monday to Friday.

I'll put a note on your old one that you have started this new topic, so look out for their reply on here.

Re: New router and VPN won’t connect

Debbie-TalkTalk — Fri, 06 Oct 2023 06:10:28 GMT

Hi Afphoenix

I'm sorry to hear this.

Is the new router connected at the moment or are you using the old router?

I will need to check the firmware version once the new router is connected.

Thanks