topic Re: can't get on to net. in Broadband

can't get on to net.

lyntramp — Thu, 05 Oct 2023 14:01:28 GMT

Since yesterday as soon as I turn on computer and go to email I continualy get this page is not responding message and I can't get any further.

Re: can't get on to net.

Chris-TalkTalk — Thu, 05 Oct 2023 14:08:09 GMT

Hi lyntramp,

Your router appears to be connected to the internet. Are you able to access webpages?

Chris

Re: can't get on to net.

lyntramp — Thu, 05 Oct 2023 14:29:55 GMT

my sons laptop upstairs is working fine. but I keep getting page not respond ing continually and in the address bar at the top of the page new.talktalk.co.uk it just started to say that and saying technical-error.I s poke to someone on chat yesterday but gave up.

Re: can't get on to net.

Chris-TalkTalk — Thu, 05 Oct 2023 14:35:35 GMT

Have you tried rebooting your laptop? If not then can you try this

Chris

Re: can't get on to net.

lyntramp — Thu, 05 Oct 2023 14:42:49 GMT

I don't have a laptop I have a desktop, if I go on to my favorites page and press on talktalk/broadband fibre,tv and calls it works it never used to say new.talktalk.co.uk something has changed on my computer

Re: can't get on to net.

lyntramp — Thu, 05 Oct 2023 16:16:00 GMT

sorry I didn't answer your question I have done all the checks I rebooted a few times and turned of the router but its not the router as it works on my sons laptop upstairs.

Re: can't get on to net.

Anonymous — Fri, 06 Oct 2023 06:34:31 GMT

Morning,

I'm sorry for the delay. So just to confirm, is it only the one device that won't connect? Could you confirm the make and model of the device that won't connect please?

Thanks

Michelle

Re: can't get on to net.

lyntramp — Fri, 06 Oct 2023 13:35:35 GMT

just turned on computer and everything now seems to be working so I don't know what the problem was ,anyway thanks for your replies I will se how it goes.

Re: can't get on to net.

Debbie-TalkTalk — Fri, 06 Oct 2023 13:40:09 GMT

Hi lyntramp

Thanks for your reply.

We will check in again with you on Monday to see how the connection has been over the weekend.

Debbie

Re: can't get on to net.

Anonymous — Mon, 09 Oct 2023 05:37:32 GMT

Morning,

How has your connection been over the weekend?

Thanks

Michelle

Re: can't get on to net.

lyntramp — Tue, 10 Oct 2023 13:12:04 GMT

all working o.k. now thank you.

Re: can't get on to net.

Karl-TalkTalk — Tue, 10 Oct 2023 13:21:41 GMT

Excellent, thanks for confirming.

Regards,

Karl.