topic Re: Cannot connect to wifi in Broadband

Cannot connect to wifi

petec1966 — Sun, 08 Oct 2023 17:32:34 GMT

Hi, I have a sagemcom-fast5464 modem; I can see my WiFi but cannot get connected to either 2.4 or 5G variants. Wired connection is not an issue. This was working fine previously.

Any help or replacement router would be gratefully received.

Re: Cannot connect to wifi

Debbie-TalkTalk — Mon, 09 Oct 2023 06:04:35 GMT

Hi Pete

I'm sorry to hear this.

Can I just check, have you tried factory resetting the router using the pin hole reset for ten seconds?

If you have already tried this then please let me know and I can send a replacement router for testing.

Thanks

Debbie

Re: Cannot connect to wifi

petec1966 — Mon, 09 Oct 2023 09:23:12 GMT

Morning Debbie,

I haven't, I did try all the other resets - off/on of router/g.fast modem/connecting devices. I'll give that a go, now, and get back to you.

Re: Cannot connect to wifi

Debbie-TalkTalk — Mon, 09 Oct 2023 09:26:01 GMT

Morning Pete

Thank you 🙂

Debbie

Re: Cannot connect to wifi

petec1966 — Mon, 09 Oct 2023 10:25:11 GMT

Debbie,

That seems to have worked. Mobile devices connected. I'd like to keep this open for a day or two, just to make sure that it stays this way.

Thank you.

Re: Cannot connect to wifi

Debbie-TalkTalk — Mon, 09 Oct 2023 11:06:29 GMT

Hi Pete

That's great. Please let us know how the connection is over the next 2 days.

Debbie 🙂

Re: Cannot connect to wifi

Debbie-TalkTalk — Tue, 10 Oct 2023 07:46:37 GMT

Hi Pete

Just checking how the connection was last night?

Re: Cannot connect to wifi

petec1966 — Tue, 10 Oct 2023 15:29:52 GMT

Hi Debbie,

All has been well since the factory reset yesterday - all devices now connected onto the home wifi (rather than the business line wifi, which is now off).

Thank you for your advice.

Regards

Re: Cannot connect to wifi

Karl-TalkTalk — Wed, 11 Oct 2023 05:40:52 GMT

Thanks for confirming.

Karl.

Re: Cannot connect to wifi

Debbie-TalkTalk — Wed, 11 Oct 2023 11:44:03 GMT

Hi Pete

I'm so glad to hear this 🙂

If you do experience any further issues then please let us know.

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie