topic Re: No internet for over 24 hours in Broadband

No internet for over 24 hours

NCS125 — Sun, 08 Oct 2023 21:02:09 GMT

Rained massive amounts and now no internet. Phone line working. Router just stays orange light. Tried reset and all that s suggested. Still nothing. Any advice?

Re: No internet for over 24 hours

Gliwmaeden2 — Sun, 08 Oct 2023 22:14:55 GMT

@NCS125, thanks for starting your own thread. Staff will reply during the day (Monday to Friday).

Re: No internet for over 24 hours

Debbie-TalkTalk — Mon, 09 Oct 2023 05:57:50 GMT

HI NCS125

I'm sorry to hear this.

Is the router connected at the test socket at the moment?

Have you tried factory resetting the router using the pin hole reset for ten seconds?

Re: No internet for over 24 hours

NCS125 — Mon, 09 Oct 2023 08:05:20 GMT

Hi re post, that was an error and I posted a new one immediately, everyone does mistakes especially when frustrated at the continually poor service by talktalk. The more upgrades we do the worse the service.

Re Internet, yes tried everything including changing wires, factory reset, tried my previous talktalk router and no WiFi or Internet plugged via an Ethernet cable is available.

Re: No internet for over 24 hours

Chris-TalkTalk — Mon, 09 Oct 2023 08:36:52 GMT

Hi NCS125,

Are you experiencing any problems with your telephone service? Is there a dial tone? Is there any noise on the line?

Chris

Re: No internet for over 24 hours

NCS125 — Mon, 09 Oct 2023 09:14:29 GMT

No there are no issues with the telephone line.

Re: No internet for over 24 hours

Chris-TalkTalk — Mon, 09 Oct 2023 09:17:28 GMT

OK thanks. I can arrange an engineer visit to investigate, if you'd like me to do this please let me know and I'll confirm some details with you

Chris