topic Re: Router slow and bottlenecking in Broadband

Router slow and bottlenecking

ZeeKz — Mon, 09 Oct 2023 10:29:07 GMT

Hi there,

We have a very old router, a HG633. Over the past 6 months it has slowed down considerably. Rebooted, reset to factory, changed cables, nothing has helped.

Gaming has become worse over the last 6 months, ping has risen by over 15 on every single game (although maybe that's a routing issue). Even with just two devices (two laptops watching YouTube), the router is unable to manage bandwidth between them anymore. This never used to happen. Sometimes it will just cut out, even over ethernet for 30s or so. Some websites don't even load anymore and I have to use my 4G just to load those websites.

Is there anyway to get a replacement? And how much would this cost?

Thank you

Re: Router slow and bottlenecking

KeithFrench — Mon, 09 Oct 2023 10:46:42 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

Re: Router slow and bottlenecking

Debbie-TalkTalk — Mon, 09 Oct 2023 11:53:16 GMT

Hi ZeeKz

I can order a replacement router and a returns bag for your current router, there will be no charge for this.

Would you like me to arrange this?

Re: Router slow and bottlenecking

ZeeKz — Mon, 09 Oct 2023 11:58:53 GMT

Hi Debbie. Thanks that would be great, I would appreciate that

Re: Router slow and bottlenecking

Debbie-TalkTalk — Mon, 09 Oct 2023 12:08:39 GMT

Hi ZeeKz

No problem 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Router slow and bottlenecking

Debbie-TalkTalk — Wed, 11 Oct 2023 11:47:47 GMT

Hi ZeeKz

Have you received the replacement router?

Re: Router slow and bottlenecking

ZeeKz — Wed, 11 Oct 2023 16:52:38 GMT

Hi Debbie, yes it arrived and I have set it up. The internet is much better and all websites load properly now. I replaced all the cables and the filter too, seems to have fixed the problem! Appreciate your help

Re: Router slow and bottlenecking

Debbie-TalkTalk — Thu, 12 Oct 2023 05:53:18 GMT

Hi ZeeKz

That's great news, I'm so glad to hear this 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie