topic Re: WiFi not working in Broadband

WiFi not working

TeresaM19 — Tue, 10 Oct 2023 05:53:08 GMT

Wifi is not working and it failed to reset after switching it off overnight.

I am doing online-learning and need a reliable broadband connection.

Furthermore, I'm not sure how old my router is, and if I need a new one.

Re: WiFi not working

Debbie-TalkTalk — Tue, 10 Oct 2023 06:23:21 GMT

Hi TeresaM19

I'm really sorry to hear this.

I've completed a line test which has detected a potential fault. Is the router connected at the test socket at the moment?

Re: WiFi not working

TeresaM19 — Tue, 10 Oct 2023 06:35:50 GMT

The router is connected as normal

Re: WiFi not working

Debbie-TalkTalk — Tue, 10 Oct 2023 06:37:31 GMT

Hi TeresaM19

Where do you normally connect the router? At the master socket or at an extension socket?

Re: WiFi not working

TeresaM19 — Tue, 10 Oct 2023 06:48:39 GMT

Always the Master Socket

Re: WiFi not working

Debbie-TalkTalk — Tue, 10 Oct 2023 07:04:30 GMT

Hi TeresaM19

Thanks for confirming this.

I have escalated this fault over to Openreach to be investigated by a line engineer (externally)

I will continue to monitor for updates from Openreach and I will post back on this thread.

Thanks again.

Debbie

Re: WiFi not working

TeresaM19 — Tue, 10 Oct 2023 07:08:04 GMT

Many thanks and hope it will get sorted soon 🙏

Re: WiFi not working

Debbie-TalkTalk — Tue, 10 Oct 2023 07:12:59 GMT

Hi TeresaM19

No problem. I will keep you updated here.

Thanks

Debbie

Re: WiFi not working

Debbie-TalkTalk — Wed, 11 Oct 2023 07:17:35 GMT

Hi TeresaM19

This fault is still with Openreach, there are no additional updates at the moment.

I will keep monitoring.

Thanks

Debbie

Re: WiFi not working

Debbie-TalkTalk — Thu, 12 Oct 2023 07:25:35 GMT

Hi TeresaM19

Openreach have now closed the fault as resolved and the line test is clear.

Is everything working ok now?

Re: WiFi not working

TeresaM19 — Thu, 12 Oct 2023 07:59:52 GMT

Many thanks, all working fine now

Online Chat clarified what the problem was.

Hopefully will last for a long time

Re: WiFi not working

Debbie-TalkTalk — Thu, 12 Oct 2023 08:05:36 GMT

Hi TeresaM19

I'm so glad to hear that this fault has been resolved 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.