topic Re: Old Router in Broadband

Old Router

WilliamCodona — Mon, 09 Oct 2023 17:41:48 GMT

My router drops out often and speeds are poor when I move only feet away - I've had it for a long time.

Re: Old Router

Gliwmaeden2 — Mon, 09 Oct 2023 19:50:20 GMT

Add your Talktalk landline number to your community forum profile details for TT staff to identify your account, @WilliamCodona.

Go via your avatar/name. Personal Information. SAVE CHANGES.

Re: Old Router

WilliamCodona — Mon, 09 Oct 2023 20:11:49 GMT

Thanks 🙂

Re: Old Router

Debbie-TalkTalk — Tue, 10 Oct 2023 06:06:31 GMT

HI WilliamCodona

I'm sorry to hear this.

I've ordered you a replacement router, please allow allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

Re: Old Router

WilliamCodona — Tue, 10 Oct 2023 11:20:39 GMT

Thanks Debbie 🙂

Re: Old Router

Debbie-TalkTalk — Tue, 10 Oct 2023 11:23:29 GMT

Hi WilliamCodona

No problem 🙂

Thanks

Debbie

Re: Old Router

Debbie-TalkTalk — Thu, 12 Oct 2023 09:04:02 GMT

HI WilliamCodona

Have you received the replacement router?

Re: Old Router

WilliamCodona — Thu, 12 Oct 2023 12:41:00 GMT

Hi Debbie, no, not yet.

Re: Old Router

Debbie-TalkTalk — Thu, 12 Oct 2023 12:55:20 GMT

Hi WilliamCodona

Thanks for your reply.

You hopefully receive this today or tomorrow.

Debbie

Re: Old Router

Debbie-TalkTalk — Fri, 13 Oct 2023 12:58:37 GMT

Hi WilliamCodona

Has the router arrived since your last post?

Re: Old Router

WilliamCodona — Fri, 13 Oct 2023 16:34:50 GMT

Hi Debbie, yes I received the router. The speeds have almost tripled and no drop outs so far!

thank you very much for your help 🙂

Re: Old Router

Debbie-TalkTalk — Mon, 16 Oct 2023 05:31:29 GMT

Hi WilliamCodona

That's great news 🙂

Thanks for letting us know.

I have sent you a Private Message with a link to a short survey for the Community.

Debbie