New customer can't change installation date so goodbye

sscoltock — Fri, 06 Oct 2023 10:40:16 GMT

This morning I signed up to TT broadband. I booked to engineer date but later found out that my wife is on a night shift the night before so will be sleeping, so i needed to change the date.

I have rung multiple numbers getting stuck with automated phone lines going round and around in circles unable to do what I want to do or talk to a human. I eventually talked to a human that couldn't help me who gave me one of the numbers I have already phoned

This is totally unacceptable so I don't want to use a company with such appalling customer service but of course can't talk to anyone to do this.

The Irony of the company name would be funny if I wasn't so cross

Re: New customer can't change installation date so goodbye

Arne-TalkTalk — Wed, 11 Oct 2023 11:02:41 GMT

Hi @sscoltock

Sorry that you are having problems.

Can you add the order number to your community profile, (any field) and I can try to help.

Thank you.

topic Re: New customer can't change installation date so goodbye in Broadband

New customer can't change installation date so goodbye

Re: New customer can't change installation date so goodbye