topic Re: No blue light on router (Wi-Fi Hub v1.05t) in Broadband

No blue light on router (Wi-Fi Hub v1.05t)

dennisl — Wed, 11 Oct 2023 13:07:57 GMT

This morning there was no internet connection or blue light showing on the router.
After re-booting the router, the internet came back on , but the blue light is still off.
Everything looks ok in the router dashboard.
I'd like to restore the blue light though and would appreciate your advice on this.

Thanks

Re: No blue light on router (Wi-Fi Hub v1.05t)

Chris-TalkTalk — Wed, 11 Oct 2023 13:31:08 GMT

Hi dennisl

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: No blue light on router (Wi-Fi Hub v1.05t)

dennisl — Wed, 11 Oct 2023 13:35:47 GMT

Profile updated, as requested.

Re: No blue light on router (Wi-Fi Hub v1.05t)

Chris-TalkTalk — Wed, 11 Oct 2023 14:17:29 GMT

Thanks, could you try resetting the router to factory default settings, this should hopefully fix the light issue - Restore your router to factory settings - TalkTalk Help & Support

Chris

Re: No blue light on router (Wi-Fi Hub v1.05t)

dennisl — Wed, 11 Oct 2023 14:30:32 GMT

I reset the router, but the blue light is unfortunately still not showing.

Re: No blue light on router (Wi-Fi Hub v1.05t)

Chris-TalkTalk — Wed, 11 Oct 2023 14:36:54 GMT

OK, thanks for trying. We can send another router, would you like us to arrange this?

Chris

Re: No blue light on router (Wi-Fi Hub v1.05t)

dennisl — Wed, 11 Oct 2023 14:38:43 GMT

Yes please.

Many thanks for your assistance.

Re: No blue light on router (Wi-Fi Hub v1.05t)

Debbie-TalkTalk — Thu, 12 Oct 2023 06:22:20 GMT

Hi dennisl

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: No blue light on router (Wi-Fi Hub v1.05t)

dennisl — Thu, 12 Oct 2023 06:57:18 GMT

Thanks Debbie.

I'll advise on this asap.

Re: No blue light on router (Wi-Fi Hub v1.05t)

Debbie-TalkTalk — Thu, 12 Oct 2023 07:12:14 GMT

Hi dennisl

Thank you 🙂

Debbie

Re: No blue light on router (Wi-Fi Hub v1.05t)

dennisl — Tue, 17 Oct 2023 11:33:06 GMT

The new router is working fine.

Many thanks

Dennis

Re: No blue light on router (Wi-Fi Hub v1.05t)

Debbie-TalkTalk — Tue, 17 Oct 2023 11:36:35 GMT

Hi Dennis

That's great news, thanks for letting me know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie