topic Re: No internet in Broadband

No internet

csqwared — Sun, 15 Oct 2023 14:28:11 GMT

Connection went down Friday, reported via My Account, reinstated briefly this morning now off again since 12:00. Tried to Live Chat via My Account but no response. Router turned off for 20mins and microfilter connected to test socket as suggested in My Account troubleshooter but still no connection. Advice please.

Re: No internet

KeithFrench — Sun, 15 Oct 2023 14:54:07 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

Re: No internet

Chris-TalkTalk — Mon, 16 Oct 2023 06:30:21 GMT

Hi csqwared,

I'm sorry to hear that you're experiencing problems with your service, how is it this morning, is it still down?

Chris

Re: No internet

csqwared — Mon, 16 Oct 2023 09:48:57 GMT

Hi Chris

Connection reappeared 10:40 this morning. Hopefully will be stable now. Will re-message if any further problems. Thanks very much.

Regards

Carl

Re: No internet

Chris-TalkTalk — Mon, 16 Oct 2023 10:16:35 GMT

That's great news Carl, thanks for letting me know 🙂

Chris

Re: No internet

csqwared — Mon, 16 Oct 2023 11:36:26 GMT

Unfortunately, as happened previously the connection was reinstated but has failed again, at about the same time oddly enough. Perhaps you could investigate again. Thanks.

Carl

Re: No internet

csqwared — Mon, 16 Oct 2023 11:50:56 GMT

Last post a bit premature as connection now reinstated. I'll monitor for 48 hours and hopefully things will stabilise soon. Thanks again.

Regards

Carl

Re: No internet

Chris-TalkTalk — Mon, 16 Oct 2023 12:30:56 GMT

OK, no problem 🙂

Re: No internet

Anonymous — Fri, 20 Oct 2023 09:18:57 GMT

Morning,

How has the stability of your connection been over the last 72hrs?

Thanks

Michelle

Re: No internet

csqwared — Fri, 20 Oct 2023 10:19:42 GMT

Thanks for reminding me - I was going to post yesterday but forgot!🤔 Over the last 72 hrs there have been no issues with the connection so hopefully all sorted now. Thanks again for the help.

Regards

Carl

Re: No internet

Anonymous — Fri, 20 Oct 2023 10:21:40 GMT

Hello,

That's great, I'm really glad to hear that. Have a lovely weekend 🙂

Thanks

Michelle