topic Re: Recently getting "Secure connection failed" on forms.gle (Google forms) links in Broadband

Recently getting "Secure connection failed" on forms.gle (Google forms) links

spinelcitrine — Sun, 03 Sep 2023 19:31:39 GMT

Within the last few days, I have suddenly been unable to access Google forms links. When I click on them, I get a "Secure Connection Failed" error on Firefox and similar on other browsers:

On Firefox:

Secure Connection Failed

An error occurred during a connection to forms.gle. PR_END_OF_FILE_ERROR

On Chrome:

This site can’t be reached

The connection was reset.

On Edge:

First, I get a "Connection was reset" error (ERR_CONNECTION_RESET) before reloading to a page that says:

The connection for this site is not secureforms.gle sent an invalid response.
Try running network diagnostics with Get Help.
ERR_SSL_PROTOCOL_ERROR

I looked up this issue and the main solution is this: https://support.google.com/docs/thread/77815684/tried-to-fill-out-a-google-docs-forum-but-gives-me-an-error-when-i-click-on-link?hl=en (in particular: https://groups.google.com/g/firebase-talk/c/zsNlUfIfd68/m/q6i9rYfzBwAJ )

Essentially, it's an ISP block on the redirect URL which I guess is marked as shady/insecure. I have TalkTalk, not xFinity, but indeed, forms.gle links are broken on any devices (Windows laptop, Mac laptop, iPhones) connected to our TalkTalk wireless network; when we disconnect our phones from wireless and force them to use data only, the links work fine.

Anyone else having this issue? How can I get TalkTalk to fix this? Can I fix this myself through router or account settings?

Re: Recently getting "Secure connection failed" on forms.gle (Google forms) links

Gondola — Sun, 03 Sep 2023 19:45:44 GMT

Go into your Customer MyAccount and turn off Scam Protection or as a workaround if you don't need any HomeSafe protections use a non-TalkTalk DNS in your router.

HomeSafe Turn off Scam Protection

Re: Recently getting "Secure connection failed" on forms.gle (Google forms) links

Debbie-TalkTalk — Mon, 04 Sep 2023 05:28:01 GMT

Hi spinelcitrine

I can see that Gondola has replied. Do you still need help with this?

Thanks

Debbie

Re: Recently getting "Secure connection failed" on forms.gle (Google forms) links

pizzayama — Tue, 17 Oct 2023 06:06:19 GMT

I noticed exactly the same behaviour on Google forms. After a long investigation and some stress (I had to register the children on something that was available only for a limited time), I found the same workaround - disconnect from WiFi and use mobile data. I will call TalkTalk support as soon as they open. Please do the same. They got it wrong and they should fix it for everyone.

Re: Recently getting "Secure connection failed" on forms.gle (Google forms) links

pizzayama — Tue, 17 Oct 2023 06:43:03 GMT

That is just a work-around, TalkTalk need to fix this! (In response to @Debbie-TalkTalk )

Re: Recently getting "Secure connection failed" on forms.gle (Google forms) links

Debbie-TalkTalk — Tue, 17 Oct 2023 07:25:57 GMT

Hi @pizzayama

Please can you create a new topic/thread on the Community, we can then take a look at this for you.

Thanks

Re: Recently getting "Secure connection failed" on forms.gle (Google forms) links

mark25 — Wed, 18 Oct 2023 16:29:32 GMT

Yes Im having the same problem.

Re: Recently getting "Secure connection failed" on forms.gle (Google forms) links

Anonymous — Thu, 19 Oct 2023 05:36:53 GMT

Hi mark25,

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

Re: Recently getting "Secure connection failed" on forms.gle (Google forms) links

pizzayama — Thu, 19 Oct 2023 07:06:34 GMT

The problem is clearly stated and is still unresolved. Why are you insisting that we jump through your hoops? You are not making TalkTalk look good in your handling the case @Anonymous @Debbie-TalkTalk

Re: Recently getting "Secure connection failed" on forms.gle (Google forms) links

Anonymous — Thu, 19 Oct 2023 07:10:46 GMT

Morning,

We ask all customers to create there own topic to avoid confusion and this is also the Community policy. We're happy to look into this further once a new topic has been created.

Thanks

Michelle

Re: Recently getting "Secure connection failed" on forms.gle (Google forms) links

pizzayama — Thu, 19 Oct 2023 07:31:56 GMT

Yes, I am questioning that policy. You know that there is still a problem for the whole "community", but you are refusing to solve it. Not the best customer service.

Re: Recently getting "Secure connection failed" on forms.gle (Google forms) links

Debbie-TalkTalk — Thu, 19 Oct 2023 07:39:11 GMT

Hi pizzayama

We need to investigate this but we only help with one customer per thread, it avoids confusion.

Re: Recently getting "Secure connection failed" on forms.gle (Google forms) links

pizzayama — Thu, 19 Oct 2023 07:48:54 GMT

There is no confusion in not marking this problem as resolved. You are creating confusion by fragmenting the conversation in separate posts. I have now created this new post.

Re: Recently getting "Secure connection failed" on forms.gle (Google forms) links

Anonymous — Thu, 19 Oct 2023 13:08:05 GMT

Afternoon,

Would you mind retesting and letting us know if this is now working please?

Thanks

Michelle