topic Re: Intermittent Drop Out of Service in Broadband

Intermittent Drop Out of Service

nick8881 — Wed, 18 Oct 2023 13:10:25 GMT

I have used your broadband service for several years. Lately I am finding that every day on numerous occasions I lose internet connection with both lights on my router going out. It then connects again a couple of minutes later, this is really annoying as I work from home and need a reliable connection, please can anyone provide a solution to this?

Re: Intermittent Drop Out of Service

Debbie-TalkTalk — Wed, 18 Oct 2023 13:17:17 GMT

Hi nick8881

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Intermittent Drop Out of Service

nick8881 — Wed, 18 Oct 2023 13:22:35 GMT

Hi Debbie, I have added my name and talktalk landline number for you thanks

Re: Intermittent Drop Out of Service

Debbie-TalkTalk — Wed, 18 Oct 2023 13:40:24 GMT

Hi nick8881

Thanks for updating your Community Profile.

I've completed a line test which hasn't detected any faults but I can see re connections on the line.

Would you like me to send a replacement router for testing so we can rule this out?

Re: Intermittent Drop Out of Service

nick8881 — Wed, 18 Oct 2023 13:44:10 GMT

Hi Debbie,

Would you be able to do that for me please, and send me a new router to try, thank you so much for your help

Re: Intermittent Drop Out of Service

Debbie-TalkTalk — Wed, 18 Oct 2023 13:48:16 GMT

Hi Nick

No problem 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks again.

Debbie

Re: Intermittent Drop Out of Service

nick8881 — Wed, 18 Oct 2023 13:49:38 GMT

Debbie, thanks so much, fantastic service, I will reply once I have used the new router for a few days

Nick

Re: Intermittent Drop Out of Service

Debbie-TalkTalk — Wed, 18 Oct 2023 13:50:55 GMT

Hi Nick

Ahh thank you 🙂

Debbie

Re: Intermittent Drop Out of Service

Anonymous — Fri, 20 Oct 2023 09:11:26 GMT

Good morning,

How are you getting on?

Thanks

Michelle 🙂

Re: Intermittent Drop Out of Service

nick8881 — Fri, 20 Oct 2023 11:15:08 GMT

Hello Michelle,

I have just received the new router and have set it up and have a connection, all seems to be working fine at the moment, I am connected to my PC via cable, and to my phone via wireless, both seem to be working fine, hopefully no more intermittent drop outs? Thanks so much for your help.

Nick

Re: Intermittent Drop Out of Service

Debbie-TalkTalk — Fri, 20 Oct 2023 11:29:24 GMT

Hi Nick

I'm so glad to hear this 🙂

If you do experience any further issues then please let us know.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie