topic Re: WiFi hub 2....... 2.4Ghz support in Broadband

WiFi hub 2....... 2.4Ghz support

MickP54 — Thu, 19 Oct 2023 07:14:58 GMT

Have just had my connection upgraded to FTTP and received a new talktalk router WiFi Hub 2

I have a home device that requires 2.4Ghz support to operate and am having a problem setting it up because my router isnt giving me that option (2.4Ghz) only 5Ghz.......am told this is a dual band router, can you give instruction as to how I can kick this option in so as I can get this device to work with its app

Many thanks

Re: WiFi hub 2....... 2.4Ghz support

Debbie-TalkTalk — Thu, 19 Oct 2023 07:17:47 GMT

Hi MickP54

Just to confirm have you split the SSID's in the router settings? (admin page)

Re: WiFi hub 2....... 2.4Ghz support

MickP54 — Thu, 19 Oct 2023 07:29:48 GMT

Hi, thank you for your speedy response

No, I have done nothing with it yet, I thought it best to get some instruction before i start fiddling😂

It was set up by the engineer on installation a couple of days ago

Can you advise how I carry out this operation

Many thanks

Re: WiFi hub 2....... 2.4Ghz support

Debbie-TalkTalk — Thu, 19 Oct 2023 07:33:00 GMT

Hi MickP54

No problem 🙂

I have split mine at home because my printer will only connect on 2ghz.

Open your browser and type in 192.168.1.1 to go to the router admin page
Login with your router username and password. You’ll find these on the sticker underneath the removable settings card on back of your Wi-Fi Hub
On the Dashboard page, select the See Wi-Fi settings button
Now choose Manage advanced settings
Select Continue on the pop-up box
Choose Wi-Fi configuration
Type different network names into the Wi-Fi Name text boxes
To finish, select the Save button

Re: WiFi hub 2....... 2.4Ghz support

MickP54 — Thu, 19 Oct 2023 07:44:04 GMT

Ahhh, printer, thats another device I must check and set up👍

I'll follow your instructions and hopefully that will correct the issue

Many thanks again for your help and support Debbie

Very much appreciated

Re: WiFi hub 2....... 2.4Ghz support

Debbie-TalkTalk — Thu, 19 Oct 2023 08:05:30 GMT

Hi MickP54

Ahh you're welcome 🙂

Let me know how you get on.

Thanks again.

Re: WiFi hub 2....... 2.4Ghz support

MickP54 — Thu, 19 Oct 2023 16:09:39 GMT

Hi Debbie

Ive finally managed to get the router to work on 2.4 Ghz as you described

I was not sure what you meant at first regarding splitting the bands and renaming them but with a little help also from the devices app I eventually got the router bands renamed/reconfigured as you described and recommended and was then able to get everything working as required.

This must be a problem with some devices not being able to work on the later 5Ghz band. I now understand why some routers show up twice as 5G & 2.4G on a network search

Ahh well you lie and learn👍😂

Many thanks again for your help and attention

Very much appreciated

Regards

Mick

Re: WiFi hub 2....... 2.4Ghz support

Debbie-TalkTalk — Fri, 20 Oct 2023 05:59:03 GMT

Hi Mick

Ahh no problem 🙂

If you do experience any further issues then please let us know.

I have sent you a Private Message with a link to a short survey for the Community.

Debbie