topic Re: Router turned itself of last night and won't turn back on in Broadband

Router turned itself of last night and won't turn back on

jordiedonachie — Tue, 17 Oct 2023 07:27:27 GMT

Hey,

Last night my router shut itself off and wouldn't turn back on.

I unplugged and left it off overnight and tried turning it back on again this morning and it still isn't working. No lights on and no connection after leaving it for a little while.

Could I have a replacement sent?

Thanks,

Jordie

Re: Router turned itself of last night and won't turn back on

Debbie-TalkTalk — Tue, 17 Oct 2023 08:08:53 GMT

Hi Jordie

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

Re: Router turned itself of last night and won't turn back on

Debbie-TalkTalk — Tue, 17 Oct 2023 08:30:15 GMT

Hi Jordie

Thanks for updating your Community Profile.

I've ordered the replacement router, please allow 24-48hrs for this to arrive.

Let us know how you get on.

Debbie

Re: Router turned itself of last night and won't turn back on

jordiedonachie — Tue, 17 Oct 2023 08:31:00 GMT

Hey, I've added my full name and landline number. Is it better going this route or through your web chat?

Re: Router turned itself of last night and won't turn back on

Debbie-TalkTalk — Tue, 17 Oct 2023 08:31:50 GMT

Hi Jordie

Thanks for updating your Community Profile.

I've ordered the replacement router, please allow 24-48hrs for this to arrive.

Let us know how you get on.

Debbie

Re: Router turned itself of last night and won't turn back on

jordiedonachie — Tue, 17 Oct 2023 08:36:08 GMT

Thank you debbie.

I'll wait for the new router to arrive.

Re: Router turned itself of last night and won't turn back on

Debbie-TalkTalk — Tue, 17 Oct 2023 08:40:39 GMT

Hi Jordie

Thank you 🙂

Please let us know how you get on.

Debbie

Re: Router turned itself of last night and won't turn back on

Anonymous — Fri, 20 Oct 2023 09:14:39 GMT

Hi jordie,

How are you getting on?

Thanks

Michelle 🙂

Re: Router turned itself of last night and won't turn back on

jordiedonachie — Fri, 20 Oct 2023 10:05:01 GMT

Hi Michelle,

The router hasn't arrived yet, yodel look to be a little unreliable. The last tracking I got from them was from yesterday morning and I haven't heard anything since.

Are you able to follow this up?

Thanks

Re: Router turned itself of last night and won't turn back on

Debbie-TalkTalk — Fri, 20 Oct 2023 10:11:58 GMT

Hi Jordie

Apologies for the delays.

The router has been dispatched and you should hopefully receive this today or tomorrow.

Re: Router turned itself of last night and won't turn back on

Debbie-TalkTalk — Mon, 23 Oct 2023 10:44:04 GMT

Hi Jordie

Have you received the router?