topic 5g/2.4g in Broadband

5g/2.4g

lizevans55 — Sat, 21 Oct 2023 22:25:11 GMT

I temporarily switched off 5g on my phone while i added a smart plug to my network. now my wi-fi just says Talktalk but does not say 2.4g/5g next to that any more.

Also there are 0 devices listed under 5g.

Does this mean I am not using 5g?

Liz

Re: 5g/2.4g

Divsec — Sun, 22 Oct 2023 08:48:49 GMT

Hi @lizevans55 not sure but try restarting your phone, this usually returns thing to normal. If that fails, restart your router.

Re: 5g/2.4g

lizevans55 — Sun, 22 Oct 2023 13:26:16 GMT

I did try restarting phone, but I haven't tried restarting router. Thanks,I'll try that.

Liz

Re: 5g/2.4g

Divsec — Sun, 22 Oct 2023 15:35:06 GMT

Hi @lizevans55 worth a try! Please do let us know how you get on

Re: 5g/2.4g

Debbie-TalkTalk — Mon, 23 Oct 2023 06:28:07 GMT

Hi Liz

How are you getting on? Are you still experiencing this fault?

Thanks

Debbie

Re: 5g/2.4g

lizevans55 — Mon, 23 Oct 2023 09:51:19 GMT

Hi, sorry I've had a busy few days with visitors

I've restarted phone and router and 2.4g/5g now appears next to TalkTalk on my WiFi list 👍😀.

Thank you for your help.

Re: 5g/2.4g

Debbie-TalkTalk — Mon, 23 Oct 2023 10:01:12 GMT

Hi lizevans55

That's great news 🙂

If you do experience any further issues then please let us know.

Debbie