topic Re: Can't connect to GlobalProtect VPN - old router in Broadband

Can't connect to GlobalProtect VPN - old router

mscanlon — Tue, 24 Oct 2023 09:05:18 GMT

Hi,

There are many community posts with the same topic - see the linked post, and further posts linked within that one: https://community.talktalk.co.uk/t5/Broadband/GlobalProtect-VPN-D-Link-DSL-3782-Router-causing-problems-while/td-p/2795542

I can't connect to the GlobalProtect VPN, and it seems that this is a known issue with DSL-3782 routers, which is what I have.

The solution seems to be a replacement router of a more modern type.

Please could this be sorted for me?

Thanks,

Michael

Re: Can't connect to GlobalProtect VPN - old router

Karl-TalkTalk — Tue, 24 Oct 2023 09:10:14 GMT

Can you please add your home phone number or Account number to your Community Profile.

We will not attempt to call you, this is so we can locate your account and run tests on your line if you are reporting a fault.

We will then reply via this thread in our Community with any further advice or next steps.

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you. Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

Please post back on this thread when this has been done.

Thanks

Karl.

Re: Can't connect to GlobalProtect VPN - old router

mscanlon — Tue, 24 Oct 2023 10:09:57 GMT

Hi, thanks Karl. I managed to get a new router ordered through Live Chat.

Re: Can't connect to GlobalProtect VPN - old router

Karl-TalkTalk — Tue, 24 Oct 2023 10:10:50 GMT

No Problem 🙂

Karl