topic Re: Where to return router in Broadband

Where to return router

Jacklynn19 — Mon, 23 Oct 2023 19:30:19 GMT

Please can you advise where I send my router too? I have moved house and been having problems with my post. So I want to return it without the pre paid return pack as it won't get to me, if its been sent out. My contract ended on the 26th September, so I'm within my 42 days and I don't want to be changed for not returning it.

Re: Where to return router

Gliwmaeden2 — Mon, 23 Oct 2023 19:44:24 GMT

You'll have to pay the postage doing it under your own steam, @Jacklynn19.

Better to wait for staff to send a returns bag to your new address.

Go via your avatar/name; settings. In Personal Information, scroll down to Private Notes. Put in your new address details and SAVE CHANGES.

Re: Where to return router

Arne-TalkTalk — Tue, 24 Oct 2023 10:36:20 GMT

Hi Jacklynn19

When you send it please keep a copy of the tracking number and I can add it to your account.

Regards

Re: Where to return router

Jacklynn19 — Wed, 25 Oct 2023 17:14:49 GMT

Sent today 25/10/23 Tracking NE950534444GB.

Thanks

Jaclyn

Re: Where to return router

Arne-TalkTalk — Thu, 26 Oct 2023 09:53:53 GMT

I have added it to your account.