topic Re: Router in Broadband

Router

dotka23 — Sat, 21 Oct 2023 15:29:51 GMT

hi, I need a new router. Can't get through to anyone on online chat or phone. Are there any staff here that can help? thank you.

Re: Router

KeithFrench — Sun, 22 Oct 2023 20:44:23 GMT

Hi @dotka23

Please can you explain why you need a new router, what is wrong with the old one (make/model please)?

Re: Router

dotka23 — Mon, 23 Oct 2023 05:06:14 GMT

hi Keith,

Thanks for replying. The router is Huawei-DG8041W . I had to restart it as it kept flashing red and white light but now it won't stay on. The power button seems to be the problem.

Re: Router

Debbie-TalkTalk — Mon, 23 Oct 2023 06:26:16 GMT

Hi dotka23

I'm sorry to hear this.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Re: Router

dotka23 — Mon, 23 Oct 2023 07:46:01 GMT

That's great. Thank you, Debbie. I will do.

Re: Router

Debbie-TalkTalk — Mon, 23 Oct 2023 07:48:53 GMT

Hi dotka23

Thank you 🙂

Debbie

Re: Router

dotka23 — Wed, 25 Oct 2023 08:26:53 GMT

Hi Debbie. The router arrived yesterday and is up and running. The connection is great. Thanks so much!

Re: Router

Debbie-TalkTalk — Wed, 25 Oct 2023 08:29:11 GMT

Hi dotka23

That's great, I'm so glad to hear this 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie