topic Re: Router issue in Broadband

Router issue

Mohammed9 — Wed, 25 Oct 2023 21:35:51 GMT

I started facing wifi issues with my Sagemcom router, couldn’t connect any devices to the wifi. I still had my old router Huawei HG633, set that up and the wifi is back on and all the devices were connected. It seems like it’s an issue with my Sagemcom router, wouldn’t I need a replacement of that router since it’s also the latest one?

Re: Router issue

Debbie-TalkTalk — Thu, 26 Oct 2023 05:52:51 GMT

Hi Mohammed9

I can send you another Sagemcom WIFI hub for testing, would you like me to arrange this?

Re: Router issue

Mohammed9 — Thu, 26 Oct 2023 09:37:19 GMT

Hi Debbie,

Yes, sure. If the new Sagemcom router works do I keep it or return it if it was just for testing?

Re: Router issue

Debbie-TalkTalk — Thu, 26 Oct 2023 09:42:50 GMT

Hi Mohammed9

The router is on its way, please allow 24-48hrs for this to arrive.

If this resolves the fault then please keep the new router and return the old router using the pre paid returns bag.

Please let us know how you get on.

Thanks

Re: Router issue

Debbie-TalkTalk — Mon, 30 Oct 2023 07:11:21 GMT

Hi Mohammed9

Have you received the replacement router?

Re: Router issue

Mohammed9 — Tue, 31 Oct 2023 10:44:28 GMT

Hi Debbie,

yes I’ve received the replacement and it works.

Re: Router issue

Debbie-TalkTalk — Tue, 31 Oct 2023 11:00:18 GMT

Hi Mohammed9

That's great news, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie