topic Issue fiber in Broadband

Issue fiber

TicuB123 — Mon, 30 Oct 2023 09:52:02 GMT

The broadband don't work

Re: Issue fiber

Anonymous — Mon, 30 Oct 2023 09:59:41 GMT

Morning,

I'm sorry to hear this.

Can you please update your community profile to include your

TalkTalk Telephone number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: Issue fiber

TicuB123 — Mon, 30 Oct 2023 14:46:40 GMT

Not serious compani

Re: Issue fiber

Karl-TalkTalk — Tue, 31 Oct 2023 06:33:44 GMT

can you give a little more info, are you connected using Wifi or wired ?

Are any lights showing on the ONT. (The first box on the wall)

Thanks

Karl.

Re: Issue fiber

Karl-TalkTalk — Tue, 31 Oct 2023 07:32:10 GMT

Can you also tell me what router you have, do you have EERO devices or are you using the wifi HUB or the WIFI HUB 2 - the one with the green phone port on the back ?

Thanks

Karl.