topic Re: WIFI HUB NO ETHERNET CONNECTION TO INTERNET in Broadband

WIFI HUB NO ETHERNET CONNECTION TO INTERNET

tbog007 — Thu, 02 Nov 2023 22:25:16 GMT

Hello community,

Like other posts around here, my ethernet connection is not working when connected to the router.

I tried CAT5 and CAT6 cables.

The cables have been tested and are working.

WIFI is working fine on any device.

I tried also the cable that was provided with the router that is a CAT 5E.

The admin page shows that there is a connection on that port but no traffic on it.

Dashboard > See Wi-Fi Settings > Manage Advanced Settings > Ethernet gear icon

Under Windows settings -> Network & Internet -> Ethernet it shows it's connected to the router (displays it's name) but says "No internet".

Re: WIFI HUB NO ETHERNET CONNECTION TO INTERNET

Anonymous — Fri, 03 Nov 2023 06:30:43 GMT

Morning,

I'm sorry to hear this. Have you tried resetting the router and then re-testing this again? Do you have an alternative router that you could test with please?

Thanks

Michelle

Re: WIFI HUB NO ETHERNET CONNECTION TO INTERNET

tbog007 — Fri, 03 Nov 2023 12:13:58 GMT

Hello, Thank you for getting back to me.

After some additional troubleshooting last night - yes resetting the router was part of this additional testing, I was able to find a laptop where the newly created cat6 cable actually worked and therefor concluded that the issue I had was that the other laptop and the desktop did not have appropriate ethernet drivers.

After updating the drivers for the desktop it finally connected and I was able to use the internet through the CAT6 cable.

Cheers,

Re: WIFI HUB NO ETHERNET CONNECTION TO INTERNET

tbog007 — Fri, 03 Nov 2023 12:14:19 GMT

Hello, Thank you for getting back to me.

After updating the drivers for the desktop it finally connected and I was able to use the internet through the CAT6 cable.

Cheers,

Re: WIFI HUB NO ETHERNET CONNECTION TO INTERNET

Karl-TalkTalk — Fri, 03 Nov 2023 13:53:00 GMT

glad to hear that you got to the bottom of this.

Regards,

Karl.