topic Re: Gift card still outstanding! in Broadband

Gift card still outstanding!

tangfamilytouk — Tue, 24 Oct 2023 15:55:46 GMT

When i join TalkTalk, my tariff was offered a £105 Gift Card, its now been 3 months and i still have not got it. Voucher status freezed at "Purchased" as attached. Can anyone help me? My Account number is 1014561224.

Re: Gift card still outstanding!

Arne-TalkTalk — Wed, 25 Oct 2023 07:33:56 GMT

Hi tangfamilytouk

I have escalated this,

Please check your spam junk folders in around 10 days.

Regards.

Re: Gift card still outstanding!

tangfamilytouk — Fri, 10 Nov 2023 08:15:38 GMT

I still haven't receive any update or replies from both my inbox and spam junk folders, my £105 Gift Card still found outstanding. Could you help me to find out whats going on please? My Account number is

Re: Gift card still outstanding!

Debbie-TalkTalk — Fri, 10 Nov 2023 08:16:47 GMT

Hi tangfamilytouk

I'm just sending you a Private Message to confirm some details so we can take a look at this for you.

Please can you reply on this thread to let us know once you have completed the form.

Re: Gift card still outstanding!

tangfamilytouk — Sat, 11 Nov 2023 17:25:20 GMT

I have create my telephone password successful, while there is an error page found after click your provided link.

The page said "Please return to the social channel and contact your agent to try again." When I try to reply your private message. The page said I have reached the limit for number of private messages that I can send for now. Please try again later.

Please assist what can I do next, thks!

Error page found

Re: Gift card still outstanding!

Gliwmaeden2 — Sat, 11 Nov 2023 17:31:42 GMT

@tangfamilytouk, the links expire the same day, so you need another one sent, to which you must reply immediately.

Staff will be back after the weekend.

Re: Gift card still outstanding!

tangfamilytouk — Sat, 11 Nov 2023 17:37:38 GMT

Thanks for your reply, then I keep waiting until staff come back after weekend.

Re: Gift card still outstanding!

Arne-TalkTalk — Mon, 13 Nov 2023 12:13:13 GMT

HI @tangfamilytouk

I have resent the security link.

Thank you.

Re: Gift card still outstanding!

tangfamilytouk — Mon, 13 Nov 2023 17:27:21 GMT

Thanks Arne,

I've enter the link, complete the Secure Verification, and webpage show "Thanks, we'll get back to you soon". What can I do next?

Re: Gift card still outstanding!

tangfamilytouk — Fri, 01 Dec 2023 19:14:17 GMT

Arne, haven't receive your reply after 14/11/2023. I have received my Nov Bill today while still cannot find £100 voucher and a £5 credit in my TalkTalk account which promised from you. Are any problems for the vouchers & credit which you tell me in last reply?

Re: Gift card still outstanding!

Gliwmaeden2 — Fri, 01 Dec 2023 20:28:15 GMT

Staff will be away now over the weekend, @tangfamilytouk.

Re-escalating this thread. Wait for their reply next week.

Re: Gift card still outstanding!

Arne-TalkTalk — Mon, 04 Dec 2023 09:51:19 GMT

Hi @tangfamilytouk

Sorry for the delay, we are having issues with PM coming in.

I have replied to your PM now.

Re: Gift card still outstanding!

tangfamilytouk — Mon, 04 Dec 2023 16:33:02 GMT

Great~ £100 voucher redeem successful ! Please also assist to tell me how to redeem £5 credit into my TalkTalk account, thanks!

Re: Gift card still outstanding!

Gliwmaeden2 — Mon, 04 Dec 2023 21:10:17 GMT

If it's showing, you'll find it on Transaction History in My Account, @tangfamilytouk.

Re: Gift card still outstanding!

Arne-TalkTalk — Tue, 05 Dec 2023 10:09:26 GMT

The credit is showing on your account.