topic Re: No Internet for 3rd day in Broadband

No Internet for 3rd day

samirpatki — Sat, 04 Nov 2023 16:39:17 GMT

Since 2nd Nov, there is no internet at home. The most annoying thing is - how TalkTalk is handled this situation

1. When you want to try to get an update over phone , waiting time everytime has been over 45mins

2. When you want to get an update via chat, waiting time similar

The feeback from talktalk is 'we have escalated this issue and will be dealt urgently'. there is no resolution time!

They are the worst service providers I have ever used

anyone has an 'escalation' contact number which connects quickly?

Thanks

Re: No Internet for 3rd day

Gliwmaeden2 — Sat, 04 Nov 2023 17:54:44 GMT

@samirpatki, no there isn't an escalation phone number, just the usual 03451 720088, which will close at 6pm today and reopen from 9am on Monday - staff on the forum will be back after the weekend.

If it's not resolved by then you will start to qualify for automatic compensation, but it won't be calculated until after it's resolved and then takes a month to come through:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Chat is open on Sunday.

For forum staff to follow up, ensure that you have completed your community forum profile details.

Add your Talktalk landline number or account number where the phone number is required by going via your avatar/name; settings; Personal Information. SAVE CHANGES.

Re: No Internet for 3rd day

Chris-TalkTalk — Mon, 06 Nov 2023 08:33:16 GMT

Hi samirpatki,

If you still need assistance can you please update your Community profile as Gliwmaeden2 requested

Thanks

Chris