topic Re: Still waiting on return kit in Broadband

Still waiting on return kit

benedicte — Mon, 30 Oct 2023 11:07:41 GMT

Can someone help me with returning my router. I have contacted Talktalk via Messenger twice who told me I would receuve a return kit in 24hrs, still waiting. Contacted Talktalk again via online chat from my account and still waiting on the return kit to arrive. I was told I would get an email to track the return kit, yet nothing.

Re: Still waiting on return kit

Gliwmaeden2 — Mon, 06 Nov 2023 11:12:01 GMT

@benedicte, your post is in the queue for attention.

It escalated into the queue late on Friday, so staff have not had a chance to reach it yet.

Re: Still waiting on return kit

Chris-TalkTalk — Mon, 06 Nov 2023 11:15:48 GMT

Hi benedicte,

Your returns bag was dispatched on the 2nd so it should be with you in the next day or two

Chris

Re: Still waiting on return kit

benedicte — Mon, 06 Nov 2023 11:30:21 GMT

Thank you for the reply, I will wait till Wednesday and will get back to you.

Re: Still waiting on return kit

Chris-TalkTalk — Mon, 06 Nov 2023 11:49:01 GMT

OK, no problem

Re: Still waiting on return kit

benedicte — Wed, 08 Nov 2023 00:15:59 GMT

Finally received the return bag after contacting TalkTalk at least 6 times. Will post it in the morning and will make sure I get proof of postage 😊

Re: Still waiting on return kit

Anonymous — Wed, 08 Nov 2023 07:04:24 GMT

Good morning,

Thanks for keeping us updated 🙂

Thanks

Michelle

Re: Still waiting on return kit

benedicte — Wed, 08 Nov 2023 22:31:49 GMT

Proof of postage

Re: Still waiting on return kit

Anonymous — Thu, 09 Nov 2023 07:48:46 GMT

Morning,

Thank you.

Michelle