topic Re: router not delivered in Broadband

router not delivered

Joey2004 — Thu, 09 Nov 2023 14:29:53 GMT

My router was due to be delivered yesterday, to go live today. It has not been delivered. Please let me know when I can expect delivery.

Re: router not delivered

Chris-TalkTalk — Thu, 09 Nov 2023 14:28:42 GMT

Hi Joey2004,

Can you remove the personal information from your post - I've replied on your other thread

Chris

Re: router not delivered

Joey2004 — Thu, 09 Nov 2023 14:38:44 GMT

Hi Chris, thanks, all done. Do let me know when you have information.

Re: router not delivered

Chris-TalkTalk — Thu, 09 Nov 2023 14:49:33 GMT

Thanks. Are you an existing TalktTalk customer upgrading or have you moved from another provider?

Chris

Re: router not delivered

Joey2004 — Thu, 09 Nov 2023 14:52:07 GMT

I am a new customer. I am the new landlord of a property with tenants. The previous owner was a TalkTalk customer and I arranged to have the same service at the house, which required me to becoome a new customer and to have a new router delivered.

Re: router not delivered

Chris-TalkTalk — Thu, 09 Nov 2023 15:02:30 GMT

OK thanks. I've sent you a PM to confirm some details so that we can look into this further

Chris

Re: router not delivered

Joey2004 — Thu, 09 Nov 2023 15:15:58 GMT

Done.

Re: router not delivered

Chris-TalkTalk — Thu, 09 Nov 2023 15:25:21 GMT

Hi Joey2004,

Thanks for answering the security questions, I've sent you a PM requesting a little more information

Chris

Re: router not delivered

Joey2004 — Thu, 09 Nov 2023 16:43:40 GMT

Hi Chris, I don't know what to do. The password should now correspond with the other personal information. Please let me know if we need to go through the process again, or if not, what happens now.

Re: router not delivered

Chris-TalkTalk — Fri, 10 Nov 2023 06:43:57 GMT

Hi Joey,

I've sent you a PM

Chris

Re: router not delivered

Joey2004 — Fri, 10 Nov 2023 12:11:17 GMT

Hi Chris, the link to update my info is no longer working so I assume it's expired. Please can we restart the process?

Re: router not delivered

Chris-TalkTalk — Fri, 10 Nov 2023 12:20:01 GMT

No problem, I'll PM you another link