topic Re: I can’t access my work VPN (Zscaler) using Talk Talk broadband in Broadband

I can’t access my work VPN (Zscaler) using Talk Talk broadband

Crhelp — Thu, 09 Nov 2023 13:41:57 GMT

I can’t access my work VPN (Zscaler) using Talk Talk broadband.

I can access my work VPN using mobile data. I can access my work VPN on other wifi.

Until a few weeks ago, when I got a new PC build, I connected to work VPN without a problem. First with Checkpoint VPN and then AWS RAS VPN. My broadband has not changed. My home access is fine.

The issue is new and appears to be a combination of Zscaler and my broadband. On their own and with other components they work. But together they cannot maintain a tunnel.

@jtisc had the same issue recently which @Debbie-TalkTalk was able to resolve.

Thanks

Re: I can’t access my work VPN (Zscaler) using Talk Talk broadband

Debbie-TalkTalk — Fri, 10 Nov 2023 06:41:57 GMT

Hi Crhelp

Apologies for the delay.

I will need to send you a different make and model of router. Are you happy for me to arrange this?

Thanks

Debbie

Re: I can’t access my work VPN (Zscaler) using Talk Talk broadband

Crhelp — Fri, 10 Nov 2023 09:42:08 GMT

@Debbie-TalkTalk - no problem for the delay. Yes I am happy to try a different router. Thank you

Re: I can’t access my work VPN (Zscaler) using Talk Talk broadband

Debbie-TalkTalk — Fri, 10 Nov 2023 09:49:16 GMT

Hi Crhelp

Thank you 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

Re: I can’t access my work VPN (Zscaler) using Talk Talk broadband

Debbie-TalkTalk — Tue, 14 Nov 2023 07:05:46 GMT

Hi Crhelp

Have you received the replacement router?