topic Re: NO INTERNET ACCESS WHEN CONNECTED TO VPN in Broadband

NO INTERNET ACCESS WHEN CONNECTED TO VPN

Moggy1 — Sun, 05 Nov 2023 22:40:02 GMT

The company I work for uses FortiClient VPN. I can connect to this 90% of the time via WiFi and have no issues. However sporadically when I connect I have no Internet access. This is very random and can either be when I first connect or it can drop after being connected for a while. My IT department have looked into a few potential issues but could not find any and this issue does not occur with any other employees so they think it could be my router. I have a Huawei HG633. Is this outdated? Any suggestions for what I could try to resolve this. I need to be connected to the VPN to perform all aspects of my job when I work from home.

Re: NO INTERNET ACCESS WHEN CONNECTED TO VPN

Karl-TalkTalk — Mon, 06 Nov 2023 07:06:58 GMT

I've a new router on the way to see if this helps.

Regards,

Karl.

Re: NO INTERNET ACCESS WHEN CONNECTED TO VPN

Moggy1 — Mon, 06 Nov 2023 08:00:02 GMT

Thank you! I will feed back once received.

Re: NO INTERNET ACCESS WHEN CONNECTED TO VPN

Karl-TalkTalk — Mon, 06 Nov 2023 08:01:27 GMT

No Problem 🙂

Karl

Re: NO INTERNET ACCESS WHEN CONNECTED TO VPN

Moggy1 — Tue, 14 Nov 2023 10:29:24 GMT

Not sure why I was told that I would be receiving a new router as this is not the case. I have spoken to TalkTalk directly via live chat and they have said that no router has been sent and that I should disregard the message.

If anyone has any ideas of what I can try, it would be appreciated. Apparently there is no issue with my internet connection and they believe it to be my VPN. But the IT department where I work says the VPN is working correctly and no one else has any issues.

Re: NO INTERNET ACCESS WHEN CONNECTED TO VPN

Karl-TalkTalk — Tue, 14 Nov 2023 10:45:16 GMT

a router was ordered , and tracking shows this as delivered on 8th at 13:36.

Has anyone taken a parcel in for you ?

Thanks

Karl.

Re: NO INTERNET ACCESS WHEN CONNECTED TO VPN

Moggy1 — Tue, 14 Nov 2023 10:50:36 GMT

I know you cannot confirm the delivery address on here but are you able to advise where you would have got that information from?

So that I can check what that address is and rule out whether it has been delivered to a previous address.

Re: NO INTERNET ACCESS WHEN CONNECTED TO VPN

Karl-TalkTalk — Tue, 14 Nov 2023 10:53:32 GMT

I have the yodel tracking number here so can see the info.

If you can add the first line of your address and postcode to the private notes section of your 'Community Profile', I'll confirm if it was dispatched to that address.

Thanks

Karl.

Re: NO INTERNET ACCESS WHEN CONNECTED TO VPN

Moggy1 — Tue, 14 Nov 2023 10:56:35 GMT

I have added my current and previous address.

If it has been delivered to the previous address I should still be able to obtain it.

However my current address does show correctly on my account (or so I believe).

Re: NO INTERNET ACCESS WHEN CONNECTED TO VPN

Karl-TalkTalk — Tue, 14 Nov 2023 11:03:08 GMT

this has been sent to the previous address.

Karl