topic Re: Broadband drops out when my BT landline rings. in Broadband

Broadband drops out when my BT landline rings.

eskijo — Tue, 14 Nov 2023 14:44:04 GMT

Two days ago my broadband started to disconnect very briefly when someone calls our BT landline, it connects back again immediately and is absolutely stable otherwise I have a ticket for this problem but would appreciate any help or suggestions anyone can offer me.

Re: Broadband drops out when my BT landline rings.

Chris-TalkTalk — Tue, 14 Nov 2023 14:50:48 GMT

Hi eskijo,

Does this happen with both the router and the telephone connected to the test socket?

Chris

Re: Broadband drops out when my BT landline rings.

eskijo — Tue, 14 Nov 2023 15:18:23 GMT

I'm not sure I will have to wait until tomorrow to try that out. Is The test socket is the socket when the cover is removed?

Re: Broadband drops out when my BT landline rings.

Chris-TalkTalk — Tue, 14 Nov 2023 15:24:04 GMT

Yes the test socket is underneath the telephone master socket faceplate - Your guide to main phone sockets - TalkTalk Help & Support

Chris

Re: Broadband drops out when my BT landline rings.

eskijo — Wed, 15 Nov 2023 15:55:03 GMT

I have just connected to the test socket so I will see what happens the connection has gotten quicker.

Re: Broadband drops out when my BT landline rings.

eskijo — Wed, 15 Nov 2023 16:51:07 GMT

I connected my router directly to the test socket as advised and the internet worked well but I lost my BT landline completely. I've now reconnected everything back together both internet an phone are working do you have any ideas?

Re: Broadband drops out when my BT landline rings.

Debbie-TalkTalk — Thu, 16 Nov 2023 07:01:59 GMT

Hi eskijo

Just to confirm, did you connect both the router and phone at the test socket using the microfilter?

Re: Broadband drops out when my BT landline rings.

eskijo — Thu, 16 Nov 2023 12:14:53 GMT

I believe the issue I was having was due to damp/condensation in the connection box after I tested with the test socket then put everything back together my connection stopped dropping out when I answered a phone call so all good and stable at the moment 😁

Re: Broadband drops out when my BT landline rings.

Debbie-TalkTalk — Thu, 16 Nov 2023 12:19:02 GMT

Hi eskijo

Thanks for your reply 🙂

If you do experience any further issues then please let us know.

Debbie