topic Re: TalkTalk DNS error in Broadband

TalkTalk DNS error

kevinr1 — Thu, 16 Nov 2023 11:34:43 GMT

I use TalkTalk's DNS servers for the HomeSafe features. I also use third party e-mail servers. I am having trouble with one of those mail servers - mail.kpryan.co.uk that is on IP address 89.187.85.120. If I ping mail.kpryan.co.uk using Google DNS servers the IP address matches. Using TalkTalk's DNS the ping for mail.kpryan.co.uk returns 62.24.138.17 that I believe belongs to TalkTalk. I have tried flushing the DNS cache on my PC but that does not help.

Re: TalkTalk DNS error

Ady-TalkTalk — Thu, 16 Nov 2023 14:06:44 GMT

Have you tried turning of the router for 3 hours?

Ady

Re: TalkTalk DNS error

kevinr1 — Thu, 16 Nov 2023 15:52:42 GMT

No, I haven't tried that. I will leave it off overnight.

Thank you

Re: TalkTalk DNS error

Ady-TalkTalk — Fri, 17 Nov 2023 06:14:18 GMT

Hi kevinr1, have you had any success?

Ady

Re: TalkTalk DNS error

kevinr1 — Fri, 17 Nov 2023 09:13:10 GMT

Nothing changed. Pinging mail.kpryan.co.uk still returns 62.24.138.17 instead of 89.187.85.120.

Re: TalkTalk DNS error

kevinr1 — Sun, 19 Nov 2023 14:15:35 GMT

I changed the DNS server to 8.8.8.8 (Google), pinged mail.kpryan.co.uk and got the correct IP address. Putting the DNS server back to 79.79.79.79 and the ping returns 62.24.138.17 for the mail server but 62.24.151.225 for the webmail and ftp servers. They should all point at the same shared IP. I think the errors are in the TalkTalk DNS.

Re: TalkTalk DNS error

kevinr1 — Tue, 21 Nov 2023 16:29:48 GMT

How do I get this issued fixed? I know I can use Google's DNS servers but that will bypass the KidsSafe feature that is very important to me.

Re: TalkTalk DNS error

Ady-TalkTalk — Fri, 24 Nov 2023 06:36:44 GMT

I've asked the network team to investigate this for you.

Ady

Re: TalkTalk DNS error

kevinr1 — Fri, 24 Nov 2023 11:43:40 GMT

All looks good now. Mail and webmail now working again.

Thank you for your help.

Re: TalkTalk DNS error

Anonymous — Wed, 29 Nov 2023 09:45:48 GMT

Hello,

I'm glad to hear this and thanks for confirming 🙂

Michelle