Wifi connection

SusanHicks — Fri, 17 Nov 2023 17:14:20 GMT

Daughter's laptop seems to be blocked by talktalk but will work at friends house. Can laptop be unblocked?

Re: Wifi connection

KeithFrench — Fri, 17 Nov 2023 22:15:45 GMT

I am not sure what you mean, please can you elaborate by answering these few questions:-

1. What make/model of router does your daughter have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What is the exact status of the lights on the front of the router when this happens?
3. If you have any wired connections, are they affected in the same way as wireless ones?

4. Can she actually connect to the router's Wi-Fi, but can't get out to the internet?

5. Are there any error messages & if so, exactly what are they?

Re: Wifi connection

Anonymous — Mon, 20 Nov 2023 06:48:23 GMT

Hi Susan,

How are you getting on?

Thanks

Michelle

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