topic Re: No broadband or landline for 2 weeks in Broadband

No broadband or landline for 2 weeks

PhilBro — Mon, 20 Nov 2023 12:46:01 GMT

I have had no broadband or landline for 2 weeks due to Openreach having damaged the cable installing full fibre ducts in the pavement outside. An Openreach engineer has identified the exact place where the cable is damaged. I have now been waiting a week for an Openreach dig team to appear. What can I do to speed things up? My mobile signal is almost unusable on the house.

Re: No broadband or landline for 2 weeks

Gliwmaeden2 — Mon, 20 Nov 2023 12:54:14 GMT

Essential that you add your Talktalk landline number to your community forum profile details for TT staff to identify your account, @PhilBro.

Go via your avatar/name; settings; drop down menu. Personal Information.

SAVE CHANGES.

Re: No broadband or landline for 2 weeks

Anonymous — Mon, 20 Nov 2023 13:03:47 GMT

Good afternoon,

I'm sorry to hear this and we'd be happy to look into this for you.

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: No broadband or landline for 2 weeks

PhilBro — Mon, 20 Nov 2023 13:34:20 GMT

I have updated my personal info.

Re: No broadband or landline for 2 weeks

Chris-TalkTalk — Mon, 20 Nov 2023 15:06:23 GMT

Thanks for that. This is still in hand with Openreach. There was an update earlier today saying that this is with the Complex Engineer team. I'm sorry this is taking so long to resolve.

Chris