topic Lost internet access in Broadband

Lost internet access

EVANS16 — Wed, 22 Nov 2023 08:45:56 GMT

I lost internet access just after midnight and it’s still down this morning. I have tried restarting the router multiple times (leaving it off for up to an hour) but have had no luck.

My landline seems to be working perfectly and there’s no noise on the line so I’m assuming it’s an intenet problem. (The internet icon on the router has stayed red the whole time)

I ran a service check on the TalkTalk website and it said there’s a fault, can someone look into that for me? Thanks in advance.

Re: Lost internet access

Chris-TalkTalk — Wed, 22 Nov 2023 10:03:44 GMT

Hi EVANS16,

Sorry to hear that you're experiencing problems with your service. Do you have another router that you can test with?

Chris

Re: Lost internet access

SueNelis — Fri, 12 Jan 2024 12:49:08 GMT

I lost connection to TV Internet and laptop services. I switched on and off several times and checked connections. Still not working today.

Re: Lost internet access

Debbie-TalkTalk — Fri, 12 Jan 2024 12:51:34 GMT

Hi @SueNelis

I'm sorry to hear this.

Please can you create a new topic/thread on the Community, we can then take a look at this for you.

Thanks