topic Re: POWERLINE ADAPTERS PT200AV in Broadband

POWERLINE ADAPTERS PT200AV

MarkLead — Tue, 21 Nov 2023 22:39:45 GMT

Hello,

Would someone be able to assist me please? I have a pair of PT200AV Talktalk powerline adapters and one has no lights on. Could I get a replacement?

Thanks!

Re: POWERLINE ADAPTERS PT200AV

Debbie-TalkTalk — Wed, 22 Nov 2023 07:10:32 GMT

Hi MarkLead

I'm sorry to hear this.

Can I just check, how long have you had the powerline adapters for?

Did you purchase these from the TalkTalk online store or were these sent out to you by TalkTalk?

Re: POWERLINE ADAPTERS PT200AV

MarkLead — Wed, 22 Nov 2023 11:10:37 GMT

I cannot remember how long exactly. They were sent from TalkTalk when I had TV package.

Re: POWERLINE ADAPTERS PT200AV

Karl-TalkTalk — Wed, 22 Nov 2023 11:20:59 GMT

Can you confirm you have tested in another socket and the unit is totally dead, and I can get a set dispatched to you.

Regards,

Karl.

Re: POWERLINE ADAPTERS PT200AV

MarkLead — Wed, 22 Nov 2023 12:02:02 GMT

Hi,

Yes - tested on a few sockets. No lights appear.

Mark

Re: POWERLINE ADAPTERS PT200AV

Karl-TalkTalk — Wed, 22 Nov 2023 12:38:27 GMT

Hi Mark

A replacement set of adapters are on the way.

Thanks

Karl.

Re: POWERLINE ADAPTERS PT200AV

Karl-TalkTalk — Wed, 22 Nov 2023 12:40:33 GMT

Hi Mark,

I've also sent you a quick survey via PM.

Regards,

Karl.

Re: POWERLINE ADAPTERS PT200AV

MarkLead — Wed, 22 Nov 2023 13:39:05 GMT

Thanks a lot!

Re: POWERLINE ADAPTERS PT200AV

Karl-TalkTalk — Wed, 22 Nov 2023 13:40:22 GMT

You're Welcome 🙂

Regards

Karl

Re: POWERLINE ADAPTERS PT200AV

MarkLead — Wed, 22 Nov 2023 13:44:25 GMT

Done

Re: POWERLINE ADAPTERS PT200AV

Karl-TalkTalk — Wed, 22 Nov 2023 13:48:41 GMT

Thanks again 🙂

Karl.

Re: POWERLINE ADAPTERS PT200AV

Karl-TalkTalk — Mon, 27 Nov 2023 07:49:58 GMT

Hi Mark,

Have the adapters arrived ok ?

Thanks

Karl.

Re: POWERLINE ADAPTERS PT200AV

Karl-TalkTalk — Tue, 28 Nov 2023 09:13:27 GMT

Hi Mark,

Just following up, did the adapters resolve the issue for you.

Thanks

Karl.