topic Re: BBand speed fallen well below 21.5 Mb/s guaranteed speed in Broadband

BBand speed fallen well below 21.5 Mb/s guaranteed speed

exBT2 — Thu, 16 Nov 2023 11:04:23 GMT

Hi, BB speed fallen to 15-16 Mb/s and there is a buzzing noise during conversation on my telephone line. The router has been reset and the line noise is present with a phone plugged into the internal master socket (with router disconnected)! The BB speed has been measured using ethernet connection, not wifi.

A on-line line test shows a fault present which could not be identified and a reference given - REP-13645566. I am now locked out of further tests.

Can you please tell me what happens next, do I have to wait for fault to be investigated? Or any other procedure? It's not clear from the test result info what follows.

Thank you,

Mike.

Re: BBand speed fallen well below 21.5 Mb/s guaranteed speed

Debbie-TalkTalk — Thu, 16 Nov 2023 11:18:46 GMT

Hi Mike

I'm sorry to hear this.

The line test is detecting a potential line fault. Just to confirm, is the phone connected directly at the test socket at the moment?

Would it be possible to remove everything from the line including the faceplate for 30 minutes so I can run another line test?

Re: BBand speed fallen well below 21.5 Mb/s guaranteed speed

exBT2 — Thu, 16 Nov 2023 11:32:43 GMT

Thank you for speedy reply, I can remove the face plate and plug in just the phone in a couple of minutes if that's OK.

Re: BBand speed fallen well below 21.5 Mb/s guaranteed speed

exBT2 — Thu, 16 Nov 2023 11:34:36 GMT

Sorry, mis-read will disconnect phone too.

Re: BBand speed fallen well below 21.5 Mb/s guaranteed speed

Debbie-TalkTalk — Thu, 16 Nov 2023 11:48:15 GMT

Hi Mike

Thanks for your reply.

The same fault has been detected on the line tests so I have escalated this straight over to Openreach to be investigated by a line engineer (external investigation)

I will continue to monitor for updates and I will post back on this thread.

Thanks again.

Debbie

Re: BBand speed fallen well below 21.5 Mb/s guaranteed speed

exBT2 — Thu, 16 Nov 2023 12:05:48 GMT

Thank you so much, trouble shooting could not be much faster! 😁 will await BT engineers response and monitor this thread.

Best wishes,

Mike.

Re: BBand speed fallen well below 21.5 Mb/s guaranteed speed

Debbie-TalkTalk — Thu, 16 Nov 2023 12:11:55 GMT

Hi Mike

Ahh no problem 🙂

I will keep you updated.

Debbie

Re: BBand speed fallen well below 21.5 Mb/s guaranteed speed

Debbie-TalkTalk — Fri, 17 Nov 2023 07:22:57 GMT

Morning Mike

I've checked for an update and this fault is still with Openreach.

I will check on this again later this afternoon for any additional updates from Openreach.

Thanks

Debbie

Re: BBand speed fallen well below 21.5 Mb/s guaranteed speed

Debbie-TalkTalk — Fri, 17 Nov 2023 13:21:46 GMT

Hi Mike

There are no updates from Openreach as yet. I will post back as soon as I have further information.

Thanks

Debbie

Re: BBand speed fallen well below 21.5 Mb/s guaranteed speed

exBT2 — Fri, 17 Nov 2023 17:13:31 GMT

Thanks Debbie, for update, no sign of Openreach yet.

Re: BBand speed fallen well below 21.5 Mb/s guaranteed speed

exBT2 — Sat, 18 Nov 2023 11:27:34 GMT

Debbie, Openreach have cleared the line fault. The link speed is now just above the guarantee but the speed via ethernet connection is only 16 Mb/s and it used to be around 23-26 Mb/s. Does this mean that it will take the router a while to sync to a higher speed? Nothing has changed here apart from the line fault.

Thanks,

Mike.

Oh and the TT speed test shows 'poor'

Re: BBand speed fallen well below 21.5 Mb/s guaranteed speed

Gliwmaeden2 — Sat, 18 Nov 2023 11:51:37 GMT

Try switching off the router for a full 30 minutes to start a new session at the exchange, @exBT2.

If work really has been done and it's sorted, speeds should show an improvement.

Then leave it on until staff reach the thread after the weekend, to give speeds more time to improve.

Sometimes fault tickets fall off, however, regardless of whether it's sorted or not.....!

Re: BBand speed fallen well below 21.5 Mb/s guaranteed speed

exBT2 — Sat, 18 Nov 2023 12:06:42 GMT

Thank you, will do and see what transpires next week.

Regards,

Mike

Re: BBand speed fallen well below 21.5 Mb/s guaranteed speed

Anonymous — Mon, 20 Nov 2023 06:34:24 GMT

Morning,

How are you getting on? Did you have a chance to try the 30 minute router power down?

Thanks

Michelle

Re: BBand speed fallen well below 21.5 Mb/s guaranteed speed

exBT2 — Mon, 20 Nov 2023 08:50:37 GMT

Hi, Yes I powered down for almost an hour yesterday, just checked speed to router is 18.261 Mb/s, below the guaranteed speed.

The line fault has apparently been cleared, no noise on phone line now.

Thanks for following up,

Regards,

Mike.

Re: BBand speed fallen well below 21.5 Mb/s guaranteed speed

Anonymous — Mon, 20 Nov 2023 09:01:50 GMT

Morning,

Thanks for trying this and I'm sorry that the speeds haven't improved. I've re-run the line test now which is clear. I can see that the speed started to increase but has dropped down again. Is the router still connected to the test socket at the moment?

Thanks

Michelle

Re: BBand speed fallen well below 21.5 Mb/s guaranteed speed

exBT2 — Mon, 20 Nov 2023 09:09:25 GMT

No, router is connected normally, through filter.

Re: BBand speed fallen well below 21.5 Mb/s guaranteed speed

Anonymous — Mon, 20 Nov 2023 09:11:00 GMT

Hi,

Ok thanks for confirming. Would it be possible to re-connect the router back at the test socket for 24-48hrs just to see if DLM makes any changes to the speed in this set up please?

Thanks

Michelle

Re: BBand speed fallen well below 21.5 Mb/s guaranteed speed

exBT2 — Mon, 20 Nov 2023 09:16:57 GMT

But that will leave me with no phone service for 24-48 hours!

Openreach did change the master socket by the way, said it was routine.

Re: BBand speed fallen well below 21.5 Mb/s guaranteed speed

Anonymous — Mon, 20 Nov 2023 09:16:47 GMT

Hi again,

Sorry my bad, I should have added that the phone can be connected to the microfilter too. Would this be ok?

Thanks

Michelle