topic Re: Ghost Messages on phone in Broadband

Ghost Messages on phone

Hugh88 — Wed, 22 Nov 2023 11:20:38 GMT

Hi.

I wonder if someone can help with this. I received my WiFi Hub 2 on the 8th November and ever since I have been getting ghost messages every half hour day and night. The phone does not ring but displays a missed message with "no number". I understand that other talktalk customers have had the same issue and that a fix is available. Can someone help please.

Thanks

Re: Ghost Messages on phone

Debbie-TalkTalk — Wed, 22 Nov 2023 11:58:22 GMT

Hi Hugh88

Apologies for this.

I've raised this to our team to apply a fix for this issue.

I will post back to confirm once this has been completed.

Thanks

Re: Ghost Messages on phone

Anonymous — Wed, 22 Nov 2023 12:32:44 GMT

Good afternoon,

The fix has now been applied. We'll check back in with you in 48hrs just to ensure that this has been fully resolved.

Thanks

Michelle

Re: Ghost Messages on phone

Hugh88 — Wed, 22 Nov 2023 16:47:42 GMT

Hi Michelle.

Many thanks for this. Just back from a bit of Christmas Shopping so I'll let you know how it goes after an hour or so.

Thanks again

Hugh

Re: Ghost Messages on phone

Hugh88 — Wed, 22 Nov 2023 18:50:00 GMT

Hi Michelle/Debbie,

It looks like the Ghost has been successfully exorcised. Many thanks for your prompt resolution of this issue. I know that I have been highly critical of TalkTalk in previous posts, however, credit where credit is due you have dealt with this issue very promptly and I am very impressed with the speed of resolution.

Many thanks

Hugh

Re: Ghost Messages on phone

Debbie-TalkTalk — Thu, 23 Nov 2023 06:56:24 GMT

Hi Hugh

I'm so glad to hear this 🙂

If you do experience any further issues then please post back here and let us know.

Thanks

Debbie

Re: Ghost Messages on phone

Hugh88 — Thu, 23 Nov 2023 11:28:13 GMT

Cheers Debbie,

Thanks again .

hugh

Re: Ghost Messages on phone

Debbie-TalkTalk — Thu, 23 Nov 2023 11:51:57 GMT

Hi Hugh

Thank you 🙂

I have also sent you a Private Message with a link to a short survey for the Community.

Re: Ghost Messages on phone

Rcs123 — Thu, 22 Feb 2024 19:51:09 GMT

Having the same problem after having fibre installed and the phone is showing messages and alert light going about 20mins after deleting message alert. There is no message abd no number. Its driving us nuts as its happening day abd night

Re: Ghost Messages on phone

Anonymous — Fri, 23 Feb 2024 07:19:25 GMT

Hello,

I'm sorry to hear this. Please can you create your own topic and we'd be happy to look into this further for you.

Thanks

Michelle