topic Re: Disable WiFi channel optimisation in Broadband

Disable WiFi channel optimisation

Thomas_H — Sun, 19 Nov 2023 14:38:22 GMT

My WiFi settings keep 'optimising' to channel 36 which has other visible networks. I have changed it several times to more open channels but the router keeps resetting it back to channel 36 each day.

Re: Disable WiFi channel optimisation

Gliwmaeden2 — Sun, 19 Nov 2023 16:14:15 GMT

Staff can set to switch off wi-fi "optimisation".

It will need to be done whenever there's a firmware upgrade or a factory reset of your router.

Please ensure that you have completed your community forum profile details for TT staff to identify your account.

Go via your avatar/name; settings; drop down menu; Personal Information. If no landline number, add your account number. SAVE CHANGES.

Staff reply during the day, Monday to Friday.

Re: Disable WiFi channel optimisation

Debbie-TalkTalk — Mon, 20 Nov 2023 07:05:45 GMT

Hi Thomas_H

Please can you add your name and TalkTalk landline number to your Community Profile, we can then switch the WIFI optimisation off for you.

Thanks

Debbie

Re: Disable WiFi channel optimisation

Debbie-TalkTalk — Tue, 21 Nov 2023 07:03:15 GMT

Hi Thomas_H

Do you still need help with this?

Re: Disable WiFi channel optimisation

Thomas_H — Fri, 24 Nov 2023 20:09:25 GMT

I have added the phone number to my community account. Is it possible to configure the optimisation now?

Re: Disable WiFi channel optimisation

ferguson — Fri, 24 Nov 2023 20:13:17 GMT

It will have to wait until Monday now as the support team won't be back online until then, just to let you know.

Re: Disable WiFi channel optimisation

Debbie-TalkTalk — Mon, 27 Nov 2023 06:57:38 GMT

Hi Thomas_H

Sorry for the delay.

The WIFI optimisation has now been switched off. Please let us know how the connection compares.

Thanks

Debbie 🙂

Re: Disable WiFi channel optimisation

Debbie-TalkTalk — Tue, 28 Nov 2023 07:50:49 GMT

Hi Thomas_H

How's the connection been since the WIFI optimisation was switched off?

Thanks