topic Re: Router replacement in Broadband

Router replacement

Anton4 — Wed, 22 Nov 2023 11:24:43 GMT

I have had my router since 2/2/2016. It appears to be failing now, constantly losing signal. If I switch it off, wait, then switch on again it works fine for a short while, then fails again. How do I get it replaced with a new one?

Re: Router replacement

Debbie-TalkTalk — Wed, 22 Nov 2023 11:30:48 GMT

Hi Anton4

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then send you a replacement router.

Thanks

Debbie

Re: Router replacement

Debbie-TalkTalk — Thu, 23 Nov 2023 08:31:30 GMT

Hi Anton4

Thanks for updating your Community Profile 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

Re: Router replacement

Debbie-TalkTalk — Mon, 27 Nov 2023 08:05:48 GMT

Hi Anton4

Have you received the router?

Re: Router replacement

Debbie-TalkTalk — Mon, 27 Nov 2023 08:13:20 GMT

Hi Anton4

Apologies, I've just seen your Private Message. I will reply to your message now 🙂