topic Re: Broadband is appalling the last couple of days in Broadband

Broadband is appalling the last couple of days

dedmans — Sat, 25 Nov 2023 12:24:53 GMT

Goes completely then comes back on and off. Is there work being done?

Re: Broadband is appalling the last couple of days

Gliwmaeden2 — Sat, 25 Nov 2023 12:35:32 GMT

Nothing flagged up in Service Status.

There are no staff on here at weekends, so report any problems by calling 03451 720088 today (closes 6pm). Or use Chat.

Re: Broadband is appalling the last couple of days

Anonymous — Mon, 27 Nov 2023 07:05:57 GMT

Morning,

I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault, however I can see some re-connections on the line. Is the voice service ok with no noise on the line? Does your main socket also have a test socket please?

Thanks

Michelle

Re: Broadband is appalling the last couple of days

dedmans — Mon, 27 Nov 2023 09:26:34 GMT

The line is fine as is the broadband now. I have a recently replaced socket that does test but around here Openreach are doing lots of fibre installation as well as tree branch clearance so I would presume my service could be effected by their works.

It is inermittent and bloody annoying

Re: Broadband is appalling the last couple of days

Anonymous — Mon, 27 Nov 2023 09:35:55 GMT

Hello,

Can I just confirm, is the microfilter and router currently connected to the test socket behind the faceplate at the moment? Do you also have an alternative router that you could test with please?

Thanks

Michelle

Re: Broadband is appalling the last couple of days

dedmans — Mon, 27 Nov 2023 09:58:14 GMT

My connection is via an extension that includes two filters. My router was replaced two years ago as it was believed the original was faulty. As I state all is fine now but why does my service have blackouts?

Re: Broadband is appalling the last couple of days

Anonymous — Mon, 27 Nov 2023 10:00:46 GMT

Hi,

Thanks for confirming. It would be worth testing the router directly at the test socket for 24-48hrs as this will help to eliminate any internal wiring issues. Would it be possible to connect the router and phone at the test socket please so we can see how your connection compares in this set up?

Thanks

Michelle