topic Re: Does my Router need a Firmware Update? in Broadband

Does my Router need a Firmware Update?

pjm5755 — Sun, 03 Dec 2023 21:54:36 GMT

I thought I sent this message earlier, so apologies if you get it twice. I've been with TalkTalk for at least 10 years and had this router for a few years.

My Router is a Huawei HG633 and it I think it sort of works ok. The Hardware is H.1.01 and Software is v1.20t and I can't see anyway to do an update - does it need one, please?

When connecting to my Router, I get the message about low security level, its a WPA2, is that ok or can that be made secure please?

Thanks

Re: Does my Router need a Firmware Update?

Gliwmaeden2 — Sun, 03 Dec 2023 23:17:00 GMT

Leave it switched on for staff to push through an update, @pjm5755.

They will be back on here during the day.

You can't download the software yourself.

Re: Does my Router need a Firmware Update?

Debbie-TalkTalk — Mon, 04 Dec 2023 06:33:19 GMT

Hi pjm5755

Sorry for the delay.

I think we should send a new router. Are you happy for me to arrange this?

Re: Does my Router need a Firmware Update?

pjm5755 — Mon, 04 Dec 2023 08:04:34 GMT

Its been a very quick reply and much more effective than a phone call, so yes if I need a new router, please can you arrange.

Do you have my address details, is there a charge, and do you want my existing router returning?

Thanks

Re: Does my Router need a Firmware Update?

Debbie-TalkTalk — Mon, 04 Dec 2023 08:09:42 GMT

Hi pjm5755

Thanks for your reply 🙂

I will send the router and a returns bag for your old router to the address linked to the telephone number in your Community Profile.

Are the details in your profile up to date? (please do not post any personal information on this thread)

Thanks

Re: Does my Router need a Firmware Update?

pjm5755 — Mon, 04 Dec 2023 08:17:22 GMT

Hello, yes my address is linked to that telephone number and not changed.

Thanks for all your help, its very impressive and efficient.

Re: Does my Router need a Firmware Update?

Debbie-TalkTalk — Mon, 04 Dec 2023 08:26:55 GMT

Hi pjm5755

Ahh you are very welcome 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks again.

Debbie 🙂

Re: Does my Router need a Firmware Update?

pjm5755 — Tue, 05 Dec 2023 13:56:15 GMT

Thanks Debbie, the new router arrived a short while ago, its now fitted and all working perfectly. I managed to change the name and password so I don't have to change all the wifi logins throughout the house. It also appears to be a slightly better speed.

Thanks for all your help, you've been very quick and efficient throughout.

Paul

Re: Does my Router need a Firmware Update?

Debbie-TalkTalk — Tue, 05 Dec 2023 14:02:08 GMT

Hi Paul

I'm so glad to hear this, thanks for letting me know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie