topic Re: New username in Broadband

New username

LUDDITE! — Thu, 07 Dec 2023 12:29:38 GMT

Hi all I don't know where to put this, sorry if I am wrong.

I have just logged into the community and have gone through the new login and was not given the opportunity to use my current username, I now have a slightly different username and am now a "newbie"

Not a problem just an observation.

Re: New username

Chris-TalkTalk — Thu, 07 Dec 2023 12:52:16 GMT

Hi LUDDITE!,

Could you just confirm your previous username?

Chris

Re: New username

LUDDITE! — Thu, 07 Dec 2023 12:57:40 GMT

Hi Chris, thanks for getting back to me, it was simply " LUDDITE"

I HAVE JUST ADDED "!"

Re: New username

Chris-TalkTalk — Thu, 07 Dec 2023 13:00:31 GMT

OK thanks. And what happened when you tried to log in with your old username? Did you get an error message?

Chris

Re: New username

LUDDITE! — Thu, 07 Dec 2023 13:05:26 GMT

I entered my username and was taken to create a new login, when I tried my "old" username a message said that it was already in use and to create a new one. I did not see anywhere an opportunity to use the old one, I did look but could not find anywhere to enter it.

Re: New username

Chris-TalkTalk — Thu, 07 Dec 2023 13:19:23 GMT

OK, I'll see if I can find out what went wrong and get back to you

Chris

Re: New username

LUDDITE! — Thu, 07 Dec 2023 13:20:48 GMT

Thanks.

Re: New username

Chris-TalkTalk — Thu, 07 Dec 2023 14:27:03 GMT

No problem 🙂

Re: New username

Chris-TalkTalk — Thu, 07 Dec 2023 14:46:54 GMT

OK. We think that what may have happened is you've entered your old username in the create new username box which wont work, you should have chosen the option to link your existing account. Please see - New Community Login - Everything you need to know - TalkTalk Help & Support

If you like we can manually disconnect your new account which will allow you to link your old (existing account) when you next try to log in - would you like us to do this?

Chris

Re: New username

LUDDITE! — Thu, 07 Dec 2023 14:51:59 GMT

Hi Chris, I did do it on my phone so I am sure you are right.

please disconnect my new account and I will try again when I can do it on my pc.

Thanks for your help.

Re: New username

Chris-TalkTalk — Thu, 07 Dec 2023 14:52:45 GMT

OK, will do 🙂

Re: New username

Chris-TalkTalk — Thu, 07 Dec 2023 15:03:59 GMT

OK, that is done now, so you should be able to link your old account when you are ready

Chris

Re: New username

LUDDITE! — Thu, 07 Dec 2023 15:05:58 GMT

Thanks for your help, much appreciated.

Re: New username

Chris-TalkTalk — Thu, 07 Dec 2023 15:20:33 GMT

No problem 🙂