topic Re: Mixed messages. Is a broadband engineer coming or not? in Broadband

Mixed messages. Is a broadband engineer coming or not?

samdar — Fri, 08 Dec 2023 11:45:58 GMT

I've recieved multiple emails / messages telling me I do not need an engineer to visit to install my broadband. I've also recieved multiple emails / messages intertwined with the others telling me the engineer is due to arrive on the 15th.

Which is it?

Re: Mixed messages. Is a broadband engineer coming or not?

Arne-TalkTalk — Fri, 08 Dec 2023 11:48:12 GMT

Hi @samdar

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: Mixed messages. Is a broadband engineer coming or not?

samdar — Fri, 08 Dec 2023 11:50:41 GMT

I have updated my profile thank you.

Re: Mixed messages. Is a broadband engineer coming or not?

samdar — Fri, 08 Dec 2023 13:02:57 GMT

@Arne-TalkTalk

Re: Mixed messages. Is a broadband engineer coming or not?

Arne-TalkTalk — Fri, 08 Dec 2023 13:19:16 GMT

An engineer will need to go out to activate the service at the exchange, if there are any issues that they detect upon activation then they will need to go to the property.