topic Re: How do i get a new router? in Broadband

How do i get a new router?

PandJ — Sat, 09 Dec 2023 10:55:24 GMT

How do i get a new router?

Re: How do i get a new router?

Gliwmaeden2 — Sat, 09 Dec 2023 11:53:50 GMT

Staff swap out routers for testing, if the old one has developed a fault, @PandJ.

Otherwise, you need to phone up and order one and be charged etc.

Forum staff will be back on here after the weekend.

Re: How do i get a new router?

AllyM — Sat, 09 Dec 2023 13:19:41 GMT

Basically, you just say that you think your router has developed a fault, and staff on here will send you a new one free of charge.

Re: How do i get a new router?

Gliwmaeden2 — Sat, 09 Dec 2023 17:20:29 GMT

No, @AllyM, you don't "just say" it.

There needs to be a detectable fault! Staff won't just hand out free routers .....

They'll check for a few indicators.

Re: How do i get a new router?

AllyM — Sat, 09 Dec 2023 21:26:48 GMT

@Gliwmaeden2 ,

Just speaking from my own personal experience of what I've seen on this forum, it does seem to me like staff just hand out free routers at the drop of a hat, even in cases where the fault is clearly a result of customer induced damage.

Just a few examples:

Solved: damaged router power cable - TalkTalk Help & Support

Damaged router - TalkTalk Help & Support

Damage to router cable. - TalkTalk Help & Support

Re: How do i get a new router?

Gliwmaeden2 — Sat, 09 Dec 2023 22:11:11 GMT

Whatever your opinion on the matter, @AllyM, it's not really our place to speculate on the criteria used.

Also, it's not right to push the OP's thread back in the queue by posting further on this topic.

Re: How do i get a new router?

ferguson — Sat, 09 Dec 2023 22:33:43 GMT

@PandJ

Why do you want/need a new router? Does your current one have a fault? Which make/model is it?

Re: How do i get a new router?

Debbie-TalkTalk — Mon, 11 Dec 2023 07:22:25 GMT

Hi PandJ

Can I just check, are you experiencing any faults with your current router?

Thanks

Debbie

Re: How do i get a new router?

PandJ — Tue, 12 Dec 2023 10:20:50 GMT

Hi Debbie thanks for your reply.

I recently bought a new laptop but when it asked for network security key to get onto wi-fi, not one of the passwords on back of router worked.

My suspicion is that, in the past my parents having opened scam e-mails and also having been scammed on the phone, as a result AVG very often reports that the IP address is visible to outsiders. I believe the system and router have been compromised, hence the request for a new router, if that is the solution.

Any suggestions or solutions would be greatly appreciated.

PandJ

Re: How do i get a new router?

Debbie-TalkTalk — Tue, 12 Dec 2023 10:22:04 GMT

Hi PandJ

I have replied to your Private Message.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Debbie

Re: How do i get a new router?

Debbie-TalkTalk — Tue, 12 Dec 2023 10:35:19 GMT

Hi PandJ

Thanks for updating your Community Profile.

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Debbie

Re: How do i get a new router?

PandJ — Tue, 12 Dec 2023 10:43:18 GMT

Many thanks Debbie, much appreciated.

Will keep you updated.

PandJ

Re: How do i get a new router?

Debbie-TalkTalk — Tue, 12 Dec 2023 10:48:59 GMT

Hi PandJ

Thank you 🙂

Debbie

Re: How do i get a new router?

Debbie-TalkTalk — Fri, 15 Dec 2023 09:06:42 GMT

Hi PandJ

Have you received the router?

Re: How do i get a new router?

Adeeast — Fri, 16 Aug 2024 17:59:58 GMT

Hello i need a new router . Had enough of poor quality

Re: How do i get a new router?

AllyM — Fri, 16 Aug 2024 18:39:02 GMT

@Adeeast ,

I think the best plan would be to start your own topic and await a reply from staff when they are back at work after the weekend.

Re: How do i get a new router?

Anonymous — Mon, 19 Aug 2024 05:45:00 GMT

Hi @Adeeast

Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

Re: How do i get a new router?

Chricky101 — Sat, 19 Oct 2024 08:32:43 GMT

My router has developed a fault its slow and keeps cutting out

Re: How do i get a new router?

Debbie-TalkTalk — Mon, 21 Oct 2024 05:47:53 GMT

HI Chricky101

Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

Debbie

Re: How do i get a new router?

Winnybago — Tue, 05 Nov 2024 14:31:45 GMT

My router not working can I get replacement