topic Re: Internet does not work in Broadband

Internet does not work

Adelel — Tue, 12 Dec 2023 21:24:49 GMT

Internet does not work even tho it says it’s connected and functioning on speed and stability test. This is week 2

Re: Internet does not work

Anonymous — Wed, 13 Dec 2023 07:43:12 GMT

Morning,

I'm really sorry to hear this and I'll take a look now. I've run a test on the line which is clear. I can see a few re-connections on the line but the connection looks stable for 48hrs. What happens when you try to connect? Does this also happen if you connect wired please?

Thanks

Michelle

Re: Internet does not work

Adelel — Wed, 13 Dec 2023 09:20:37 GMT

It’s constantly buffering when trying to stream tv, YouTube or games and I can’t connect to emails for work. Won’t connect to my phone at all at times

Re: Internet does not work

Anonymous — Wed, 13 Dec 2023 09:22:15 GMT

Hi Adelel,

Ok thanks for confirming. Are all your devices connected wireless? Have you also tried powering down the router for a full 30 minutes as this will reset the current session?

Thanks

Michelle