topic Re: internet breaking in Broadband

internet breaking

mrpotatogod — Tue, 12 Dec 2023 09:34:20 GMT

Hi, My internet has been breaking from yesterday morning. Every half hour the router gets the yellow flashing light and internet stops working. After 5 minutes the light goes green again and the internet is fine.

Its difficult to have conference calls when your connection keeps dropping all the time

Can you investigate please.

ps. I have tried restarting the router and connecting it to a test socket but did not help.

Thank you

Re: internet breaking

KeithFrench — Tue, 12 Dec 2023 10:36:46 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

Re: internet breaking

mrpotatogod — Tue, 12 Dec 2023 11:30:43 GMT

Thank you Keith I appreciate it. I really need a stable internet connection for my work and at this point it is unusable and I need to use my cellular data.

Re: internet breaking

Chris-TalkTalk — Tue, 12 Dec 2023 11:51:07 GMT

Hi mrpotatogod,

I'm sorry to hear that you're experiencing problems with your service. Line test is passing but I can see that there have been a lot of disconnections over the last few days. Are you experiencing any problems with your telephone service, is there any noise on the line?

Chris

Re: internet breaking

mrpotatogod — Tue, 12 Dec 2023 11:55:48 GMT

Hi Chris,

I dont have a telephone connected so I would not know.

Re: internet breaking

Chris-TalkTalk — Tue, 12 Dec 2023 13:04:20 GMT

OK. if you've tested at the test socket then we can arrange and engineer visit to investigate further. If you'd like us to do this please us know and we'll confirm some details with you

Chris

Re: internet breaking

mrpotatogod — Wed, 13 Dec 2023 12:44:37 GMT

Hi Chris, Please do, I need this to finally start working properly. Thank you.

Re: internet breaking

Chris-TalkTalk — Wed, 13 Dec 2023 12:49:42 GMT

Ok. If you'd like to go ahead with the engineer visit can you confirm:

That you accept potential Engineers charges
Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.
Confirm your mobile number

Thanks

Chris

Re: internet breaking

mrpotatogod — Wed, 13 Dec 2023 17:04:06 GMT

Hi, I confirm all above. Its XXXXXX

PHONE NUMBER REMOVED FOR SECURITY REASONS!

Re: internet breaking

Gliwmaeden2 — Wed, 13 Dec 2023 17:15:00 GMT

@mrpotatogod, please NEVER display your personal information details on the open forum pages of the forum!

I have removed your mobile number from your previous post.

The whole world could have read it and you could end up with more Spam texts and scammers contacting you than you might already get!

The place for details is in your Personal Information area. Go via your avatar/name; settings and the drop down menu.

Additional information can go in Private Notes, at the end of that section. SAVE CHANGES.

Re: internet breaking

Chris-TalkTalk — Thu, 14 Dec 2023 10:04:08 GMT

Thanks for the information. Could you let me know when you can be available for the engineer visit and I'll book it for you

Chris

Re: internet breaking

mrpotatogod — Fri, 15 Dec 2023 09:44:24 GMT

I work from home so I am available all day. Thank you.

Re: internet breaking

Chris-TalkTalk — Fri, 15 Dec 2023 12:14:09 GMT

I've booked the first appointment available - December 18 2023, AM - please let us know how you get on

Chris

Re: internet breaking

mrpotatogod — Fri, 15 Dec 2023 12:22:52 GMT

Thats great Chris, Thank you.

Re: internet breaking

Chris-TalkTalk — Fri, 15 Dec 2023 13:01:06 GMT

No problem 🙂

Re: internet breaking

mrpotatogod — Mon, 18 Dec 2023 11:42:51 GMT

Hi, Just a quick update. An engineer has replaced the connectors in the outside box next to my entrance door saying that there was a moisture there causing the internet to disconnect. He said I still might get a few disconnects today but it should be fine from tomorrow. If the internet still disconnects tomorrow I should contact you. At the moment I cant see a big difference – I have got a lot of disconnections . Talk to you tomorrow. Thank you.

Re: internet breaking

Chris-TalkTalk — Mon, 18 Dec 2023 11:45:21 GMT

OK, thanks for the update

Chris

Re: internet breaking

mrpotatogod — Fri, 25 Oct 2024 10:23:22 GMT

The issues with the internet have returned. For the past few days the internet has become unusable, breaking and lagging frequently. I have done all the resets and tests I could and this did not help. I would like to ask you to send me a new router.

Re: internet breaking

Debbie-TalkTalk — Fri, 25 Oct 2024 10:35:33 GMT

Hi @mrpotatogod

I'm really sorry to hear this. I've run a test on the line and this is clear.

I've ordered a replacement router, please allow 24-48hrs for this to arrive.

Please let us know how the connection compares with this router.

Thanks

Debbie

Re: internet breaking

mrpotatogod — Fri, 25 Oct 2024 10:36:40 GMT

Thank you 🙏