topic Re: New router in Broadband

New router

lh_humble74 — Tue, 12 Dec 2023 19:42:49 GMT

I have intermittent broadband, going off around x3 per hour! Outreach have just tested my line and say there is no issue, it must be my router. How do l get a new one?

Re: New router

Debbie-TalkTalk — Wed, 13 Dec 2023 07:08:44 GMT

Hi lh_humble74

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

Re: New router

Debbie-TalkTalk — Fri, 15 Dec 2023 09:12:24 GMT

Hi lh_humble74

Thanks for updating your Community Profile.

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: New router

Debbie-TalkTalk — Mon, 18 Dec 2023 10:54:07 GMT

Hi lh_humble74

Have you received the router?