topic Regular dropouts in broadband connection in Broadband

Regular dropouts in broadband connection

jcnporter — Fri, 15 Dec 2023 17:04:49 GMT

I have been having regular dropouts in my connection for over a week now. The speed is fine when it is working, but the connection drops at least 5-10 times per day.

Re: Regular dropouts in broadband connection

KeithFrench — Sat, 16 Dec 2023 14:59:53 GMT

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What is the exact status of the lights on the front of the router when this happens?
3. If you have any wired connections, are they affected in the same way as wireless ones?

Re: Regular dropouts in broadband connection

Debbie-TalkTalk — Mon, 18 Dec 2023 08:41:12 GMT

Hi jcnporter

I'm sorry for the delay.

I can see that the fault has already been assigned to a line engineer this morning.

I will check on this fault again later this afternoon for additional updates.

Thanks

Debbie

Re: Regular dropouts in broadband connection

jcnporter — Mon, 18 Dec 2023 11:40:13 GMT

Hi,

The engineer fixed the issue and after switching my router off for 30 minutes, speeds are now back to normal, so it looks like it is fixed.

Thanks

Re: Regular dropouts in broadband connection

Debbie-TalkTalk — Mon, 18 Dec 2023 11:43:12 GMT

Hi jcnporter

I'm so glad to hear this, thanks for letting us know 🙂

Debbie